Prescriber Relations Manager presso PANTHERx Rare Pharmacy

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. 

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.   

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work; 

Thrive in the excitement of the ever-challenging environment of modern medicine; and 

Are committed to achieving superior health outcomes for people living with rare and devastating diseases. 

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.  

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-Time

Reports to: Senior Manager, Prescriber Relations Team 

Purpose

The Prescriber Relations Manager is dedicated to delivering exceptional prescriber experience for designated providers. Serving as an introductory point of contact for assigned prescriber offices, this role involves strong knowledge of internal processes and the ability to communicate these in an easily understood way to prescribers. The Prescriber Relations Manager focuses on ensuring prescribers are informed on PANTHERx’s suite of services for the product(s) they prescribe, and the creation and delivery of insights surrounding the program status of patient care, operational successes, and opportunities for improvements.  

Responsibilities

• Initiates and maintains meaningful relationships with assigned prescriber offices through in-person visits, virtual meetings, and consistent communication touchpoints.
• Strategically manages prescriber accounts aligning prescriber engagement efforts with business objectives. 
• Maintains detailed account plans, call notes, and activity logs in CRM tools.
• Acts as the liaison for prescriber concerns or escalations, and drives resolution in collaboration with internal stakeholders. 
• Educates prescribers and their staff on relevant therapeutic programs, referral processes, payer nuances, and patient support services.
• Responds to inquiries from the prescriber’s office, including but not limited to program design, marketplace conditions, payor coverage.
• Identifies trends, pain points, and opportunities for improvement across the prescriber journey; contributes to strategy development and process enhancements.
• Partners closely with internal stakeholders to ensure alignment on program goals, enhances program delivery, and advocates for prescriber feedback.
• Supports the expansion of prescriber base by identifying and engaging new high-potential providers.
• Conducts regular in-person prescriber site visits, attends regional & national conferences, advisory boards, and events to strengthen prescriber engagement and represent PANTHERx’s mission and services.
• Other duties as required.

 Required Qualifications

• Bachelor’s degree in healthcare administration, business, life sciences, public health, or related field; will consider a combination of education and experience in lieu of a degree.
• Minimum five (5) years of experience in specialty pharmacy, healthcare sales, account management, prescriber-facing roles, or other related experience.
• Demonstrated success in prescriber engagement, account management, or field sales.
• Strong written and verbal communication skills, with the ability to present in a compelling manner.
• Ability to work independently, manage competing priorities, and drive forward initiatives in a fast-paced environment.
• Proficiency in Microsoft Office Suite; experience with CRM platforms. 
• Willingness and ability to travel regionally & nationally for prescriber visits, meetings, and conferences.

Preferred Qualifications

• Advanced degree or licensure or certification in a clinical field.
• Experience with prescriber data platforms, CRM systems, patient support services, or quality improvement initiatives.
• Strong analytical mindset with the ability to translate data into strategic account actions.
• Familiarity with specialty pharmacy services, exclusive and limited distribution products, and rare disease care models.
• Prior experience using analysis tools or systems (ex. web based, custom, proprietary, etc.).

Work Environment

This position operates in a home or professional office environment, with travel to prescriber sites. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to site, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data, at times for extended periods on computer screens. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

 Benefits: 

Hybrid, remote and flexible on-site work schedules are available, based on the position.  PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!   Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees.  Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.