IT Service Delivery & Incident Management Specialist presso Servicestream
Servicestream · Melbourne, Australia · Onsite
- Professional
- Ufficio in Melbourne
Primary Location
Job Description Summary
About the Role
At Service Stream, we’re a leading provider of essential network and infrastructure services that keep Australia connected across telecommunications, utilities, transport, and energy. Guided by our values of Safety, Delivery, People, and Accountability, we partner with major clients to design, build, and maintain critical assets with a focus on quality and innovation. Join our GBIS team as an IT Service Delivery & Incident Management Specialist and play a key role in supporting national-scale IT operations and keeping our vital services running smoothly.
Nature of position: Permanent, Full Time
Location: Melbourne, VIC
Reporting Line: Digital Support Manager
About the role
In this role, you’ll be responsible for ensuring the reliability, quality, and efficiency of IT services across the business. Acting as the link between technical teams and key stakeholders, you’ll lead major incident responses, coordinate cross-functional teams, and maintain clear communication to restore services quickly and effectively.
You’ll also drive continuous improvement by monitoring service performance, conducting post-incident reviews, and implementing ITIL-based best practices. From managing service delivery pipelines to supporting change management and providing backup Service Desk support, you’ll play a key role in maintaining high standards of performance and service excellence.
Skills and experience
• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 5+ years’ experience in IT service delivery, operations, or incident management.
• Strong understanding of ITSM principles and incident response frameworks.
• ITIL Foundation certification (or higher).
• Hands-on experience with ITSM tools such as ServiceNow or Jira Service Management.
• Excellent communication skills - able to translate technical details into clear business updates.
• Familiarity with cloud services (AWS, Azure) and automation/scripting is highly regarded.
About Us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.
Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.
Department
How to Apply
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
