Compliance Assistant presso Top Texas Law Firm
Top Texas Law Firm · Corpus Christi, Stati Uniti d'America · Onsite
- Junior
- Ufficio in Corpus Christi
The ideal candidate will be a team player and will carry a professional and positive demeanor.
The job of a Compliance Assistant is a highly focused position to ensure a service oriented and professional working environment by conducting various department reporting and monitoring the telephonic communications of Potential New Client (PNC) calls. Must have ability to communicate professionally with all levels of personnel in the firm. A Compliance Assistant must have a background in customer service. The Compliance Assistant will ensure that all policies and procedures are met when running reports or monitoring PNC calls. The goal is to ensure the high quality of our operations and services aiming to the long-term success of our business and customer satisfaction.
Benefits include:
- Medical – 80% employer contribution
- Dental, Vision, Life & other supplemental insurance
- 401K with Employer Matching (up to 4%)
- Employee Recognition Programs
- Complmentary gym membership
- Company events – to include giving back to the community!
Why Work Here?
This is the firm that will take your career to the next level. We focus on obtaining RESULTS for our clients!
We consistently outperform our peers in categories such as:
- Career Opportunities
- Compensation and Benefits
- Culture and Values
- Senior Leadership
- Diversity
Primary Job Responsibilities:
- Strong knowledge and experience in working with Excel Microsoft program for data reporting.
- Must be able to maintain an elevated level of confidentiality.
- Motivating and inspiring the team to surpass expectations.
- Improving the team and facilitating communication among the members of the team.
- Reporting, monitoring, organizing, and updating Managers on a day-to-day basis.
- Ensure calls monitored are handled in a customer-focused manner.
- Monitor and evaluate PNC calls for quality assurance.
- Assist Managers in providing feedback and positive reinforcement
- Communicate findings with managers on a daily basis
- Report to the manager periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, as well as individual and team training needs.
- Coach, facilitate, solve work problems, and participate in the work of the team.
- Appraise PNC requirements and make sure they are satisfied.
- Facilitate proactive solutions by collecting and analyzing data.
- Keep records of reports, statistical reviews and relevant documentation.
- Monitor and improve telephone handling and other procedures.
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Competencies:
- Strong knowledge of customer care techniques and processes.
- Excellent client service skills and the ability to promote and maintain a strong commitment to the mission and values of the organization.
- Exceptional analytical and listening skills.
- Ability to operate well in a call center environment.
- Keenness and flexibility to work extended hours.
- Natural flair for coaching, motivating, and interacting with people.
- Thorough knowledge of methodologies of quality assurance and standards
- Good knowledge of MS Office and databases
- Outstanding communication skills
- Great attention to detail and a results driven approach
- Reliable and Trustworthy
Education/Experience:
- Four-year college degree is preferred. High school diploma or GED required
- Ability to abide by confidentiality requirements when working with sensitive information, results, and communications required
- Ability to communicate effectively through written and verbal methods preferred.
- Ability to accomplish work within required timelines, including short, long, and emergency timeframes preferred
- Demonstrated ability to problem solve, exhibit high level of energy, openness to change, and ability to flex in a fast paced, executive setting.
- Proficient in Microsoft Office (Word, Excel and PowerPoint)
- Experience with Salesforce software or other CRM systems
- Experience with a variety of office equipment
- Must have a valid driver’s license and good driving record
- Spanish bilingual
If you are looking for the opportunity to make the most of your experience, talents and work ethic, we may be the place for you!
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. Works under supervision.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand for several hours at a time; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will be required to lift up to 25 lbs.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday. This position will generally keep weekday, daytime hours, though some overtime or extended hours may be necessary. Schedule will be determined by the department manager.
Travel
No travel is expected for this position with exception of travel between office buildings for delivery of records or files.
EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
