PROPERTY: | Shore Hotel | TITLE: | House Person | DEPARTMENT: | Housekeeping | STATUS: | Non-Exempt, Full Time, Part Time, Temporary, On Call | SUPERVISED BY: | Director of Housekeeping and Housekeeper Supervisors | SUPERVISES: | This position does not supervise anyone |
The House Person is responsible for cleaning lobby areas, pool areas, and common areas as assigned by Director of Housekeeping and Supervisors ensuring the Shore Hotel’s established standards of cleanliness. This position will assist the Room Attendants in breaking down the room and removing items from the rooms. A successful person in this position must be detailed oriented and follow and complete tasks on time. ESSENTIAL DUTIES: - Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
- Clean assigned common rooms, pool areas, and hallways by priority.
- Transport cast with cleaning supplies, amenities, and linens to assigned guest room and position securely.
- Empty trash containers and recycling bins
- Remove linens and towels from the bed when necessary
- Clean balcony area from debris
- Remove soil, dirt, soap build-up and hair from common room bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
- Dust and polish all common area furniture, pictures, frames, mirrors, light bulbs and switches.
- Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones in common areas
- Vacuum throughout common areas
- Restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean.
- Report any damages or maintenance problems to your supervisor.
- Knowledgeable of hotel fire and emergency procedures
- Adhere to Lost and Found policy including internal key control.
- Other essential room cleaning duties as operations change in the future.
- Assist in counting inventory
- Stock laundry and supply closets to be replenished
- Check under chairs and sofa for debris and remove if present.
- Performs other incidental and related duties as required and assigned.
ESSENTIAL JOB QUALIFICATIONS & COMPETENCIES: Proven success in the following job competencies: - Honesty; has honest, direct, and factual communication and actions with internal and external customers.
- Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
- Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
- Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
- Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work;
- Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
- Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
- Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;
- Diversity: Strong commitment to diversity and equality in a company culture.
- Communication: Strong communication (verbal and written) in discussing challenges to supervisor
- Multi-Tasking: Ability to operate under pressure in a fast paced environment; able to deliver effective results, meet tight deadlines and targets.
EXPERIENCE: - Must have, as a minimum of 6 months experience, in a similar capacity in a hotel with attention to detail.
- Bilingual in English/Spanish preferred.
EDUCATION: WORKING CONDITIONS & PHYSICAL WORK DEMANDS: - Be able to work in a standing position for long periods of time (up to 5 hours).
- Able to stoop, kneel, bend at the waist and reach on a daily basis to perform duties. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
- Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding
- Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately 14-16 standard rooms).
- Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 50 lbs.
- Regular and on-time attendance is critical on weekends and holidays.
- Knowledge of proper chemical handling
- Hours occasionally exceed 40 hours per week.
OTHER: - Other duties as assigned.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. |
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