Partner Support Representative - Net/Sec presso ScanSource

Summary: 

The Partner Support Representative (PSR) is responsible for supporting the inside Account Management team for all the “Essential Job Duties” listed below. The PSR is also responsible for communication directly with customers and all related supporting divisions of ScanSource to execute the various requests.

Essential Job Duties:    

• Solid understanding of ScanSource order management
• Good knowledge of SAP and Salesforce.com tools
• Deliver a high-level value-added experience for ScanSource customers
• Communicate with customers, account managers and supporting departments to execute requests
• Communicate tracking and ETAs to customers
• Proactively identify potential obstacles with orders to ensure smooth flow
• Complete Price/Cost adjustments as necessary
• Create and modify quotes with and without special pricing
• Partner with customer service to file RMA’s and mis-ships
• Partner with pre-sales technical services to find replacements for obsolete parts and alternatives

Reporting Relationships

• Director, Sales

Credentials:

Required:

• 4 year college degree or equivalent work experience
• Strong organizational skills
• Track record of achievement and results orientation
• Strong verbal and written communication skills

Preferred:

• Proficiency in foreign language (Spanish, Portuguese, French, German)
• SAP Experience

Physical Requirements:

• Ability to sit a computer terminal for long periods of time
• Ability to be physically in attendance at designated office when needed
• Ability to lift 25 pounds
• Ability to travel 20%
• Ability to operate office equipment

Compensation:

Base Salary:  $40,000 and total compensation: $48,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. 

For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision.  Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire).   In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO.  ScanSource also celebrates 8 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F