Technical Assistant, Disability Support Services presso Wake Technical Community College, NC

About the Department

Pay Grade: Assistant 6
 
 This position will provide administrative support and assist in operational activities for the Disability Support Services (DSS) department.   

Position Duties

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

*Provides administrative and technical assistance to the Director, Assistant Directors and DSS staff  

*Prepares and reviews contracts and contract changes; collects timesheets from managers, reviews for accuracy, submits for approval and coordinates with HR and accounting office for any issues  

*Builds and verifies all disability and accommodation reports in the case management system 

*Generates and processes purchase orders, E-procurement and Form 58  

*Works with external vendors and customers to ensure invoices and rates are accurate and complete, and processes work order tickets for service adjustment  

*Reviews and verifies for accuracy expenditure and travel requests; copies and files all monthly travel expenditures and routes them to appropriate personnel for payment 

*Maintains consistent formatting of processes, procedures and policies while tracking annual timeline to update materials 

Manages inventory and assignment of resources (keys, computers, furniture, supplies, departmental forms) for DSS staff 

Develops and maintains internal contact lists, confidential employee information, and administrative information for the department 

Create and maintains contact lists of administrative assistants across the College to assist with sharing information and connecting students and staff to different service areas

Edits basic website information for the Disability Support Service page and updates employee information in the case management system 

Prepares internal and external correspondence  

Responds promptly to all inquiries from prospective students, providing general information, and making referrals as appropriate 

Provides supplementary assistance with front office duties as needed  

Schedules, reserves rooms and coordinates attendance of department meetings; prepares agenda and takes meeting minutes Ensures the accuracy and timeliness of all paperwork

Reports and coordinates office moves, repairs and computer repairs.

Minimum Qualifications

Knowledge, Skills & Abilities:
 
Ability to maintain confidential information
 
 Must be a quick learner, detail oriented, and willing to learn new technology and systems to assist students with disabilities
  
 Ability to exhibit good interpersonal skills, including the ability to establish and maintain cooperative working relationship
 
 Ability to maintain records accurately and be able to meet deadlines consistently
  
 Demonstrates good organizational skills 
  
 Ability to perform normal duties with minimal supervision
  
 Excellent written and verbal communication skills
 
 Exceptional customer relations skills
 
 Must be able to multitask
  
 
 Minimum Requirements:
 
 Associate’s Degree 
  
 Two years of related office experience and customer service experience

 Or an equivalent combination of education and experience
  
 Must have intermediate skills in MS Office products, specifically with MS Word and MS Excel
  
  
 Preferences:
  
 Experience in an academic setting