Customer Service Representative-Residential presso CBG Surveying Texas, LLC

Description

Location: Garland, TX (In-Office Only)
Status: Full-Time | Experience: 2+ Years Required

About CBG Surveying

CBG Surveying is one of the oldest and most trusted land surveying companies in the Dallas–Fort Worth and Houston areas, proudly serving residential and commercial clients for over 30 years. Our reputation is built on precision, exceptional customer service, and a commitment to excellence in every project.

We are currently seeking an experienced and detail-oriented Customer Service Representative to join our Garland, TX office. This role is key in ensuring a positive client experience and supporting the success of our land surveying operations.

  Key Responsibilities

• Serve as the first point of contact for clients by phone, email, and chat.
• Respond to client inquiries with professionalism, accuracy, and a customer-first attitude.
• Schedule residential and commercial land surveys, confirm appointments, and manage project timelines.
• Enter, update, and track client orders and project details in real time using our internal systems.
• Maintain organized and timely communication between clients,  surveyors, and other departments.
• Provide accurate information on service offerings, project status, timelines, and pricing.
• Escalate complex issues to the Customer Service Manager when needed.
• Support internal teams to ensure smooth operations and exceptional customer service throughout the project lifecycle.

Requirements

• 2–5 years of customer service or administrative support experience, ideally in construction, land surveying, title, or real estate industries.
• High school diploma or GED required; some college preferred.
• Bilingual in English and Spanish is a plus.
• Strong verbal and written communication skills.
• Highly organized with strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office and CRM/order-entry systems.
• Positive and professional attitude with a strong commitment to teamwork. 

Compensation & Benefits

• Competitive compensation (based on experience)
• Health, Dental & Vision Insurance
• Paid Time Off (PTO)
• Opportunities for career growth and internal advancement
• A positive, team-oriented company culture

Why Join CBG Surveying?

This is a great opportunity to grow your career with a respected land surveying company that values its employees and clients. If you’re passionate about customer service and thrive in a fast-paced, team-oriented environment, we’d love to hear from you.