Senior Process Associate - Customer Service " Acquisition 2A" presso Infosys BPM Limited

Job Description: 

In this role, you'll be the primary point of contact for our B2B customers, ensuring smooth order processing and providing excellent support for their billing and delivery inquiries. 

Job Responsibilities: 

• Process customer orders accurately and efficiently. 

• Handle basic billing and invoice questions from business clients. 

• Provide updates and support for delivery inquiries. 

• Communicate fluently with customers in Spanish. 

• Address customer concerns with a focus on quick resolution. 

Basic Qualifications: 

• High School Diploma or GED Equivalent 

• At least 1 year of experience relating to the job description 

Preferred Qualifications: 

• Exceptional Spanish language proficiency, both spoken and written. 

• Prior experience in a B2B customer service or sales support role. 

• Demonstrated ability to manage and process orders accurately. 

• Strong capacity for handling customer inquiries with a positive attitude. 

• Familiarity with CRM software and order entry systems. 

Who We Are 

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. 

Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025. 

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists. 

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.