Homeoffice Product Support Engineer presso Liveoakbancshares
Liveoakbancshares · Wilmington, Stati Uniti d'America · Remote
- Professional
About Us
Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.
How This Role Impacts Live Oak and its People
The Production Engineering role will provide technical expertise and guidance on triaging and troubleshooting production issues for the Bank’s internal and vendor development projects.
What You’ll Do at Live Oak
You'll play a key role in ensuring critical issues are being resolved in a timely manner so Live Oak Bank can continue to operate.
Regularly consume resources pertaining to the banking industry and Live Oak's business.
Champion and support improvements to processes, tools, and practices utilized by your team.
How You’ll Do It
You'll work on an engineering support team, performing many of the activities below:
Hands on experience with monitoring tools like Cloudwatch, AppDynamics, Splunk, Grafana, Prometheus, Datadog or similar monitoring tools creating dashboards, alerting, and reports
Strong verbal and written communication and problem-solving skills
Strong technical documentation capabilities and focus on detail
Experience with Linux/Unix, disaster recovery, and failover processes is desired
Possesses strong analytical, problem-solving skills and exhibits strong leadership skills
Experience with Co-ordination between upstream applications to resolve incidents
Grasp innovative technologies and can adapt to rapid shifts in priorities
Applied AWS/Cloud experience preferred
Applied DevOps experience
Experience with Terraform, AWS, Git, and Python is a plus
Experience with Gitlab
Correlate environment conditions and metrics to application events
Experience debugging problems in a distributed system
Experience with Salesforce, Genesys, or Telephony is a plus
Required and Preferred Experience
3+ years working on a production support team or equivalent experience.
3+ years' experience working with enterprise-scale platforms and architectures
2+ years' experience supporting and troubleshooting in AWS production environments
Experience with ticket tracking systems, like ServiceNow, Salesforce, ZenDesk and/or Jira.
Excellent written and verbal communication skills.
Experience working with Salesforce or other CRMs.
Knowledge or experience working with tools to diagnose issues.
Experienced working on issues that require financial & technical knowledge and skills.
Our Values
Dedication: Possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work.
Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.
Respect: Treat everyone with courtesy, politeness, and kindness.
Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.
Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more
For a detailed overview of our employee benefits please visit: http://www.liveoakbank.com/careers/
Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at [email protected].
The base pay range for this position is $70,000.00 - $110,000.00 per year. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate’s salary is determined by several factors including travel, relevant work experience or skills and expertise.Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.
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