Homeoffice US Federal Government Collector presso Agilent
Agilent · Wilmington, Stati Uniti d'America · Remote
- Professional
Job Description
Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, or contract issues/administration.
Agilent Technologies is seeking a highly motivated and detail-oriented Corporate Collector to manage and support collections for our U.S. Federal Government accounts. This role is critical in ensuring timely collections, accurate cash applications, and the maintenance of a clean Accounts Receivable (AR) portfolio. The position requires expertise in government contracts, invoicing compliance, and problem resolution across multiple internal and external stakeholders.
Key Responsibilities:
Collections & Targets
Achieve monthly collection targets as set by management.
Maintain a clean AR portfolio for all U.S. Federal Government accounts including all Agilent businesses ~20M.
Oversee timely and accurate cash application
.
Primary tasks and responsibilities
Serves as the primary point of contact to resolve invoicing and payment issues.
Regularly consults with invoice specialists on complicated situations to determine the most effective method of invoicing.
Oversight of accurate invoice submissions and progress of problem situations.
Work cross-functionally with Contracts, Tax, COPC, Sales, Service, Field Service Reps, Schedulers, Accounts Receivable, Agilent Technologies, India (ATI), and credit card processing teams.
Partner with contracting officers, end user contacts, and various other resources, to resolve discrepancies and ensure on-time payments.
Research and resolve credit card issues, and use of Cybersource, for credit card payment processing.
On occasion, you will be required to submit invoices on the agency’s web portal.
On occasion, you will be required to apply payments.
Create high volume of custom and manual invoices to meet customer requirements.
Handle contract close-outs, refunds, and write-offs in alignment with company policy.
Handles documents returned by Bank of America
Assists India collection team with (notarized) signatures, and mailings.
Qualifications
2+ years experience in corporate collections, accounts receivable, or finance operations (preferably with Federal Government accounts).
Strong knowledge of U.S. Federal Government contracting, invoicing, and payment systems.
Proficiency in SAP, CRM, Excel, Outlook, Cybersource and FileNet
Ability to manage high-volume, complex AR portfolios with strong attention to detail.
Excellent communication and collaboration skills to work across multiple departments.
Problem-solving and growth mindset with the ability to resolve long-standing and complex billing/payment issues.
Knowledge of government procurement processes, and SAM registrations.
Preferred Experience
Background in a large, multinational corporate environment.
Familiarity with Federal government contracts and prompt payment regulations.
Prior experience with chargeback resolutions, refunds, and credit card transactions.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 14, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $28.25 - $52.97/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
