Business Technology Manager presso Greystone

Greystone is a private national commercial real estate finance company with an established reputation as a leader in multifamily and healthcare finance, with over $12 billion in loan originations in 2024. The firm consistently ranks in the Top 10 for Fannie Mae & Freddie Mac multifamily loan originations and is the #1 Overall HUD Multifamily and Healthcare Lender in the country. Greystone also ranks nationally as a top affordable housing, seniors housing, and small balance loan lender. At Greystone, charity is at the heart of who we are and what we do. 

At Greystone, everything we do is driven by our purpose of improving others’ lives. As we work hard to maintain our ranking as a top national commercial real estate lender, our culture of caring and support is just as important. We don’t just say “Where People Matter” – we lead with this mantra every day to guide our actions and behaviors. Greystone is committed to fostering and preserving a culture of inclusion. Belonging is at the heart of our culture of caring, integrity and excellence and is a driving force behind our entrepreneurial spirit and creativity.   

Greystone IT is seeking an experienced and technically adept Business Technology Manager / Project Manager (BTM/PM) to lead medium - large, complex technology initiatives within the multifamily loan servicing space. This hands-on role requires strong command of both business processes and IT systems, with proven experience managing the full project lifecycle from intake through post-implementation. The ideal candidate has successfully delivered enterprise-scale technology projects, is fluent in Agile delivery, and can partner directly with business leaders, subject-matter experts, engineers, architects, and infrastructure teams to ensure solutions are robust, scalable, and aligned with business needs.

Primary Duties and Responsibilities:

• Lead complex IT projects supporting commercial real estate finance technology initiatives, including enterprise system implementations, data integrations, digital platform enhancements, and cloud-based technology solutions.
• Plan, manage, and execute projects from inception through delivery, ensuring alignment with organizational strategy, PMO standards, and regulatory requirements within the financial services environment.
• Drive Agile project delivery by facilitating Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives), maintaining visibility into team progress, and promoting accountability across all stakeholders.
• Define and manage project scope, schedules, budgets, and resources to ensure successful outcomes that meet business, technical, and compliance objectives.
• Identify, assess, and mitigate risks across technology, operations, and vendor dependencies to ensure smooth delivery of enterprise-grade solutions.
• Collaborate closely with cross-functional partners — including business stakeholders, product owners, engineers, QA, data teams, and infrastructure — to align technical solutions with business goals and client requirements.
• Develop and maintain comprehensive project documentation such as project charters, roadmaps, requirements, test plans, and user acceptance criteria to support audit readiness and operational transparency.
• Track and communicate performance metrics (e.g., velocity, burndown, and delivery KPIs) to PMO leadership and executive sponsors through dashboards, reports, and status updates.
• Champion Agile and PMO best practices, fostering a culture of collaboration, continuous improvement, and process optimization across teams.
• Ensure project execution and deliverables comply with internal and external policies and guidelines including security, data governance, and external regulations (e.g., HUD, GSE, etc.) governing financial and property data systems.
• Manage vendor relationships and third-party integrations, ensuring contractual deliverables, service levels, and quality standards are met.
• Drive organizational change management, supporting the rollout and adoption of new technologies, tools, and process enhancements through communication, training, and stakeholder engagement.
• Present project updates and solution demonstrations to business executives, technology leadership, and client partners, translating technical progress into business value.
• Leverage data-driven insights to troubleshoot and validate issues using SQL queries, API testing, root cause analysis, and other technical methods prior to escalation.
• Contribute to the continuous improvement of PMO frameworks, providing thought leadership and lessons learned to strengthen delivery practices across the enterprise portfolio.
• Apply strong technical aptitude to actively validate and troubleshoot system issues using SQL queries, API testing tools, and log analysis; collaborate with developers to isolate root causes and ensure timely resolution.
• Partner with data and engineering teams to define and document data integration workflows, mapping source-to-target requirements across systems to support enterprise data accuracy and process automation.
• Support release management activities, participating in release planning, deployment validation, smoke testing, and post-release monitoring to confirm functionality and performance alignment with business expectations.

Experience, Skills, and Abilities Required:

• 5–8+ years of hands-on experience leading IT or technology-enabled projects, ideally within the commercial real estate, financial services, or mortgage industries, with direct accountability for delivery.
• Bachelor’s degree in an information technology discipline such as Management Information Systems, Computer Science, Business Administration, or a related field required.
• Project Management Professional (PMP®) or Certified ScrumMaster® (CSM) certification strongly preferred. Agile, SAFe, or ITIL certifications are a plus.
• Familiarity with loan origination, servicing systems or enterprise applications (e.g., CRM, ERP); experience with Salesforce is a plus.
• Proven success managing enterprise system implementations, data integrations, and software development projects using Agile or hybrid methodologies.
• Demonstrated ability to deliver complex, cross-functional initiatives on time, within budget, and in compliance with internal and external regulatory standards (e.g., GSE, HUD, SOC).
• Experience coordinating multiple stakeholders — including technology teams, business units, vendors, and external partners — across geographically distributed environments.
• Strong proficiency in Agile project management tools such as Jira, Confluence, Azure DevOps or equivalent.
• Solid understanding of the Systems Development Life Cycle (SDLC).
• Skilled in project estimation, sprint planning, risk management, and resource allocation within structured PMO frameworks.
• Strong technical aptitude demonstrated by working knowledge of SQL queries, data validation, root cause analysis or system administration.   
• Demonstrated ability to bridge business and technology functions, with hands-on experience using tools such as SQL, Postman (or similar API testing platforms), and application log analyzers to validate integrations and troubleshoot production issues is a plus.
• Strong analytical and problem-solving skills with the ability to understand system architectures, data models, and technical dependencies to ensure successful project execution and solution quality.
• Exceptional ability to communicate effectively with both technical and non-technical audiences, including senior executives, engineers, and business stakeholders.
• Strong leadership presence, with the ability to influence without authority and foster a culture of collaboration and accountability.
• Highly organized, detail-oriented, and proactive problem-solver with a strong sense of ownership.
• Committed to continuous learning and staying current on industry trends, emerging technologies, and PMO best practices.
• Demonstrated ability to thrive in a fast-paced, matrixed, and regulated financial services environment.

At Greystone, we believe that finding creative solutions for our clients comes from the collaboration of people with diverse backgrounds and perspectives. We strive to build a work environment that empowers all individuals with opportunities to channel their entrepreneurial spirit. Greystone is an EEO employer.

*The firm is the #1* overall HUD multifamily and healthcare lender by firm commitments, and a top 10 Fannie Mae and Freddie Mac multifamily real estate lender.* 

*For HUD's 2024 fiscal year ending September 30, 2024. Based upon combined firm commitments received by Greystone Funding Company LLC and Greystone Servicing Company LLC and excludes risk sharing and hospital loans.*