| Role: |
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| Ensure the branch meets organizational, financial, operational, service, and growth plans. |
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| Essential Functions & Responsibilities: |
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| - Directs, develops, motivates, hires, and disciplines branch personnel; administers performance evaluations and recommends appropriate personnel actions. |
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| - Provides current and new members with Triangle's model of Service Strategy in leading by example; through coaching, and employee execution. |
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| - Monitors branch operating results relative to established objectives and insures that appropriate steps are taken to correct unsatisfactory conditions. |
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| - Maintains communications with the Senior Vice President of Member Services; prepares and submits standard reports, and attends scheduled management meetings. |
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| - Represents the branch, as appropriate, in its relationships with members, sponsor organization(s), suppliers, other financial institutions, and similar groups. |
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| - Controls past-due and charged off accounts for the branch. |
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| - Establishes branch goals as aligned with company goals. |
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| - Compiles and evaluates individual and/or group performance relative to goals. |
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| - Accountable for all branch operations and sales goals. |
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| - Assists in branch development within the community. |
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| - Provides support and recommends actions in regards to systems and policy applications. |
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| - Monitors all branch activities to insure they are in compliance with established credit union policies and procedures. |
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| - Ensures Triangle's Service and Sales Strategies programs are adhered to through modeling, coaching, and accountability. |
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| - Performs other related duties as assigned. |
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| Knowledge and Skills: |
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| Experience | * Staff development, coaching, and goal setting |
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| * Experience in a leadership role required |
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| * Lending and mortgage experience preferred |
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| * Prior Business Development and Sales Management experience |
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| Education | (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program. |
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| Interpersonal Skills | Work frequently involves exercising advanced conflict resolution, giving material presentations, and resolving issues impacting multiple departments or divisions. Role also requires the ability to motivate or influence others as a material part of the role, with a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the role and a high level of interpersonal skills is critical to the success of this position. |
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| Other Skills |
| * Team Building Skills |
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| * Strong Written and/or Oral Communication Skills |
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| * Computer Literacy with Window Based Systems |
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| * Sales Acumen |
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| * Analytical Skills |
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| Physical Requirements |
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| Work Environment | Member Facing/Fast Paced/Team Oriented |
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| Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at 603-889-2470 for other options to apply. |
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| Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities |
