Homeoffice Administrative & Customer Service Representative presso Matrix Design Group

Job Type: Full-Time, Part-time

Location: Remote | USA

Industry: Appliances, Electrical, and Electronics Manufacturing

About Us

We are a trusted safety and productivity technology leader dedicated to delivering reliable and efficient service to our customers. Our team values professionalism, customer satisfaction, and teamwork. We are seeking a motivated Administrative & Customer Service Representative who will support our operations and provide exceptional service to our diverse customer base.

Position Overview

The Administrative & Customer Service Representative will play a dual role in supporting the company’s administrative operations and delivering front-line customer service. This individual will be responsible for managing office tasks, coordinating communication, and assisting customers with inquiries, billing, and service needs.

Key Responsibilities

• Provide friendly, professional, and timely customer service via phone, email, and in-person.
• Handle customer inquiries regarding accounts, billing, service requests, and company policies.
• Translate information and assist Spanish-speaking customers to ensure understanding and satisfaction.
• Perform administrative duties such as data entry, filing, scheduling, and document management.
• Process payments, maintain records, and prepare routine reports.
• Coordinate with field staff and other departments to resolve customer concerns efficiently.
• Support office operations by ordering supplies, managing correspondence, and assisting with projects.
• Uphold company policies and maintain confidentiality of sensitive information.

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred.
• Minimum of 2 years of administrative or customer service experience (utility or service industry experience a plus).
• Fluency in Spanish and English (spoken and written) required.
• Strong computer skills (MS Office, data entry systems).
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional demeanor with a commitment to customer satisfaction.

Benefits

• Competitive salary and benefits package.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for growth and professional development.

How to Apply

Interested candidates should submit their resume and cover letter.