Sales Support Specialist presso Inland Packaging

What We Do At Inland

Join our dynamic team at Inland Packaging, a leading local label and packaging manufacturer. We are currently seeking a dedicated and enthusiastic Sales Support Specialist to be part of our growing family. As a global supplier, Inland proudly produces 25 billion labels annually for renowned brands such as Kraft Heinz, New Glarus Brewing, Purina, AriZona, Coors Light, and many more.

At Inland, we are a family-owned business committed to innovation and excellence. We invest in state-of-the-art technology and offer comprehensive on-the-job training, ensuring endless opportunities for career advancement.

Job Summary:

Inland is seeking a detail-oriented and proactive Sales Support Specialist to join our team in the dynamic printing and packaging industry. This role will play a critical part in enabling Inland’s outside Sales Development team to focus on building customer relationships and driving new business. The Sales Support Specialist will manage administrative, operational, and basic customer service tasks that streamline the sales process, ensuring efficiency and strong client experiences. Serving as a key organizer and point of coordination, this role connects sales with internal departments such as production, logistics, and prepress to keep orders moving smoothly, timelines on track, and communication consistent. By handling the details, the Sales Support Specialist creates space for Sales Development team to spend more time in front of customers, pursue new opportunities, and strengthen long-term partnerships.

Essential Duties & Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list of essential functions is not exhaustive and may be supplemented as necessary.                    

• Assists the Sales department in preparing quotes, proposals, and presentations tailored to customer requirements.
• Manages basic customer inquiries, ensuring timely follow-up and resolution in partnership with Sales Development team. 
• Coordinates with internal departments (production, logistics, and quality assurance) to provide accurate information to customers. 
• Generates reports on sales performance, customer accounts, and market trends to support sales staff and management.
• Organizes and prepares documentation for client meetings, trade shows, and other sales-related events.
• Ensures seamless communication between customers, sales, and internal teams.
• Supports prospects and customer onboarding by coordinating required documentation, samples, and delivery schedules.
• Tracks and manages sample requests, test runs, and press approvals to support sales in the field.
• Arranges and manages customer travel itineraries for plant tours, press approvals, and site visits. 
• Ensures a professional customer experience by coordinating on-site hospitality, meeting agendas, and facility tours.
• Coordinates travel for the internal sales team to customer sites, trade shows, and industry events, ensuring smooth logistics and budget alignment.
• Prepares and submits expense reports, meeting summaries, itineraries, along with all other required reports on time and accurately. Adheres to all company travel and entertainment policies. 
• Assists with updating and maintaining CRM systems with customer data, activity tracking, and pipeline information.
• Represents the company positively and maintains proper, business-based relationships with customers and prospective customers.
• Ensures confidential and proprietary data and information remain secure when interacting with outside parties. 

Core Competencies:

• Building Partnerships
  • Developing and leveraging relationships within and across workgroups, as well as outside the organization, to achieve results.
• Earning Trust
  • Gaining others’ confidence by acting with integrity and following through on commitments while disclosing own positions; treating others and their ideas with respect and supporting them in the face of challenges.
• Customer Focus
  • Ensuring that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ and own organization’s needs; promoting and operationalizing customer service as a value.
• Financial Acumen
  • Utilizing financial data to diagnose business strengths and weaknesses and identify the implications for potential strategies; keeping a financial perspective in the forefront when making strategic decisions.

Essential skills and experience:

• Associate or Bachelor’s degree in Business, Marketing, or related field (preferred).
• 5 years of experience in a sales support, customer service, or administrative role, ideally within the manufacturing industry.
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, confidence on the phone, strong written/email presence, and effective interpersonal skills.
• Resilient, energetic, and goal-oriented with a passion for building relationships.
• Self-motivated and can learn independently.
• Valid driver’s license and excellent driving record.
• Proficient with Microsoft Suite programs and CRM tools and must possess the ability and willingness to learn new systems and technology. 

Nonessential skills and experience:

• Advanced degree in Business, Finance or another related field. 

Work Environment:

• Operates in a demanding, fast-paced, people-oriented manufacturing environment with frequent changes and interruptions, and multiple project assignments
• Works with a variety of people including vendors, customers, employees, team members, and managers

Required Work Schedule:

• Flexible work schedule and hours to ensure customer and business requirements are met.  Working more than 40 hours a week may be required.  
• Must be available for occasional meetings and responsibilities outside of standard business hours including weekends
• Travel and overnight trips are required
• Travel upwards of 10% of work schedule

Physical Requirements:

• Position is generally sedentary. Must have 20/40 corrected vision and be able to sit/stand frequently. No unusual physical requirements are necessary