Dealer Operations Manager presso Hyundai Capital America

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships.  We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

·         Medical, Dental and Vision plans that include no-cost and low-cost plan options

·         Immediate 401(k) matching and vesting

·         Vehicle purchase and lease discounts plus monthly vehicle allowances

·         Paid Volunteer Time Off with company donation to a charity of your choice

·         Tuition reimbursement

What to Expect

The Dealer Operations Manager is responsible for managing the financial data analytics for National Accounts including the reporting and presentations, the Branded Lease Contracts Program, including contract changes, budget impact and communication for all three brands (Hyundai, Kia, and Genesis) to ensure compliance. This role will oversee the Dealer Walkaway process to ensure the dealer reserve collection process and assist field team in resolving outstanding balances. In addition, this role will serve as backup support for the Dealer Enrollment process.

What You Will Do

1.     National Accounts Management

·         Gather and analyze financial data to develop reports that support key meetings.

·         Create targeted presentations for dealer group engagements.

·         Coordinate and facilitate dealer group meetings between executive leadership and the sales field team.

2.     Branded Lease Contracts Program:

·         Track changes to contracts associated with the Branded Lease Contracts Program and provide reports various department stakeholders.

·         Forecast potential budget related to outsourced vendor costs associated with contract changes and work with FP&A for approvals.

·         Manage all development and rollout of communication plans, exhibits (lease and single pay docs) to communicate contract changes.

·         Collaborate with legal counsel on development of exhibits to ensure compliance.

·         Work with outsourced vendor to create program launches for dealers.

3.     Dealer Walkaway Oversight:

·         Manage all reporting associated with Dealer Walkaway. 

·         Coordinate dealer reserve collection process with field team members. 

·         Manage audits tied to dealer reserve. 

·         Collaborate with the field team to resolve outstanding negative dealer reserve balances.

·         Collaborate with Accounting, Operations, and field team to ensure smooth collection process for dealer walkaways.

What You Will Bring

·         Minimum 5-7 years’ progressive experience in sales or operations.

·         Automotive or financial services industries preferred.

·         Bachelor’s degree in business administration or related field or equivalent work experience.

·         Strong verbal and written communication skills including summarizing and presenting information.

·         Proficient in Microsoft Suites including advanced PowerPoint and Excel skills.

·         Proven experience in financial analytics and reporting.

·         Proven excellence in relationship management skills and working with field sales teams

·         Ability to solve problems and manage competing deadlines.

Work Environment

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). 

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected].