Vice President of Customer Success presso undefined

About Company:

Welcome to LSPedia, a global software (SaaS) leader at the forefront of traceability, compliance, and supply chain solutions, dedicated to empowering the pharmaceutical and healthcare industries.  A Certified Women-Owned and Minority-Owned Business, recognized by Inc. Magazine as Best in Business in SaaS and a Top 5000 growth company, LSPedia is committed to securing the pharmaceutical supply chain and improving patient safety and operational efficiency every step of the way, from manufacture to the point of dispensing. 

Our cutting edge software solutions have earned the trust of major players in the pharmaceutical and healthcare sectors, including esteemed organizations such as the U.S. Department of Veterans Affairs, Cencora, Cardinal Health, Walmart, Rite Aid, and thousands more. We take pride in our commitment to delivering unparalleled traceability and compliance solutions that redefine industry standards.

About the Role:

The Vice President of Customer Success at LSPedia Inc is a strategic leadership role responsible for driving customer satisfaction, retention, and growth within the telecommunication services sector. This position requires developing and executing comprehensive customer success strategies that align with the company’s business objectives and enhance the overall customer experience. The VP will lead and mentor a high-performing team to ensure proactive engagement, effective issue resolution, and continuous value delivery to our diverse client base. Collaborating closely with sales, product, and operations teams, this role ensures customer feedback informs product development and service improvements. Ultimately, the Vice President of Customer Success will be instrumental in fostering long-term partnerships that contribute to sustainable revenue growth and market leadership.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Telecommunications, or a related field.
• At least 10 years of experience in customer success, account management, or client services within the telecommunications industry.
• Proven track record of leading and scaling customer success teams in a fast-paced environment.
• Strong understanding of telecommunication services, market dynamics, and customer expectations.
• Excellent leadership, communication, and interpersonal skills with the ability to influence at all organizational levels.

Preferred Qualifications:

• Master’s degree in Business Administration or a related discipline.
• Experience with customer success platforms and CRM tools such as Salesforce, Gainsight, or similar.
• Demonstrated success in driving digital transformation initiatives within customer success functions.
• Familiarity with data analytics and business intelligence tools to derive actionable insights.
• Experience working in a multinational or diverse cultural environment.

Responsibilities:

• Develop and implement customer success strategies that drive customer engagement, satisfaction, and retention.
• Lead, mentor, and manage the customer success team to achieve performance goals and deliver exceptional service.
• Collaborate cross-functionally with sales, product management, and operations to align customer success initiatives with business objectives.
• Analyze customer data and feedback to identify trends, risks, and opportunities for improving customer experience and product offerings.
• Establish and monitor key performance indicators (KPIs) to measure the effectiveness of customer success programs and report outcomes to executive leadership.
• Drive initiatives to reduce churn and increase customer lifetime value through proactive relationship management and value realization.
• Champion a customer-centric culture across the organization by advocating for customer needs and insights.

Skills:

The required and preferred skills are essential for effectively managing and optimizing the customer success function. Leadership and communication skills enable the VP to inspire and guide teams while fostering collaboration across departments. Industry knowledge and technical understanding of telecommunication services allow for tailored strategies that meet customer needs and anticipate market trends. Proficiency with CRM and customer success platforms supports data-driven decision-making and efficient management of customer relationships. Analytical skills are used daily to interpret customer data, identify risks, and develop solutions that enhance customer satisfaction and business outcomes.