Stand & Deliver Match Support Specialist presso Family Services of the Merrimack Valley

Description

Position: Stand & Deliver Enrollment & Match Support Specialist 

Program: Stand & Deliver Mentoring Program 

Reports to: Mentoring Manager 

Status: Full-Time (32 hours/week), Non-Exempt 

Work Schedule: HYBRID – In-person & Remote 

Family Services of the Merrimack Valley (FSMV) is seeking a dedicated and detail-oriented Enrollment & Match Support Specialist to support the success of our Stand & Deliver academic mentoring program. This full-time, hybrid position plays a vital role in fostering meaningful mentor-student relationships that promote educational achievement and personal growth for middle and high school students. 

About Stand & Deliver

Stand & Deliver matches students from Lawrence Public Schools and Greater Lawrence Technical School with volunteer mentors from four corporate partners to provide one-on-one academic support and guidance to middle school and high school students. The program includes weekly sessions, enrichment events, and a strong focus on relationship-building, career exploration, and family engagement. 

Key Responsibilities:

• Conduct student and volunteer outreach and recruitment activities at partnered schools and corporate locations.  
• Conduct volunteer interviews, orientations, training, and background checks. 
• Manage student enrollment, including interviews and orientation sessions. 
• Create and manage mentor-mentee matches based on compatibility, interests, and academic needs. 
• Maintain strong relationships with corporate partners, school liaisons, and other stakeholders. 
• Provide regular match support to students, mentors, and families, including check-ins and action planning. 
• Participate in program events (e.g., kick-offs, field trips, college panels, year-end celebrations). 
• Provide academic resources to mentors, including PARCC materials and training as needed. 
• Implement family and caregiver engagement strategies. 
• Complete and maintain all documentation according to agency standards. 
• Conduct mid-year and end-of-year surveys/evaluations with program participants. 
• Collaborate actively with team members to support program success and Continuous Quality Improvement. 
• Support agency fundraising efforts and secure corporate sponsors, including for the annual Bowl a Strike for Kids event.? 
• Assist with agency-wide recruitment and mentoring events as needed. 

Requirements

Qualifications: 

• Associate’s degree in a relevant field or 2–3 years of equivalent work experience. 
• Strong project management and relationship-building skills. 
• A collaborative team player who is highly motivated, energetic, and results-driven, with strong follow-through and a commitment to achieving goals.? 
• Confident public speaker with experience creating and delivering tailored presentations.? 
• Excellent communication (written and verbal) and organizational skills. 
• Tech-savvy with proficiency in Canva, Microsoft Office (Word, Excel, Outlook, PowerPoint); ability to learn new platforms. 
• Able to work independently and collaboratively in a team environment. 
• Ability to work a flexible schedule, including some evenings and occasional weekends to accommodate program events and activities required.  
• Bilingual in English and Spanish (verbal and written) is strongly preferred. 
• Familiarity with the Lawrence community is a plus. 
• Access to reliable transportation is required. 

NOTE: Due to partnership agreements in place with other organizations for this program, we do require full vaccinations as set forth by CDC guidelines.

ABOUT FAMILY SERVICES OF THE MERRIMACK VALLEY

Family Services is a non-profit, social service organization located in Lawrence, MA. The organization helps more than 7,000 people in the Merrimack Valley each year through 20+ programs focused on youth development, parent education and emotional health. All of its services are infused with a sense of hope and possibility and enable individuals to thrive in their family, community, workplace and school. For more information, please visit www.FSMV.org. Family Services is an equal opportunity employer. 

COMPENSATION AND BENEFITS

• This is a full-time, 32 hours per week, flexible, HYBRID (in person/remote work) position 
• Pay range $21 - $22 per hour, commensurate upon education and/or experience. 
• FSMV offers an excellent benefit package including a flexible and supportive work environment, competitive health, dental and vision insurance, fully paid life and long-term disability insurance, optional voluntary life insurance along with training and professional development opportunities. 
• FSMV also offers a generous time off policy for employees working 30 hours or more per week including 4 paid weeks of Earned Time Off as well as 13 paid holidays per year! 
• An amazing opportunity to work with and learn from a team of dedicated, passionate individuals in a diverse environment that serve children, youth, and adults. 

TO APPLY  

Interested candidates please apply at https://fsmv.org/get-involved/careers/ .