Robotics Specialist presso ECHO Incorporated

ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.

ECHO Robotics is seeking a Product Knowledge Specialist to join our rapidly expanding robotics division. This exciting opportunity involves becoming an expert in a diverse range of products, including 3 robotic mowers, 1 robotic ball picker, and GNSS RTK navigation equipment. The role focuses on troubleshooting, education, and customer support. This is a full-time position offering potential hybrid work arrangements, with up to 20% domestic and 5% international travel.

The salary range for this position is $50,000 - $65,000 based on experience and qualifications.

This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.

ECHO’s benefits include:

• 11 paid holidays
• Extremely affordable medical, dental, and vision insurance
• PTO
• 5% 401k match
• Tuition reimbursement
• Annual performance bonus

Duties/Responsibilities: 

• Master the installation, usage, and troubleshooting of all products.
• Train with design engineers, application engineers, sales managers, and service technicians for a well-rounded understanding.
• Provide technical assistance through phone, email, and chat for all robotics products.
• Serve as the main communication hub for customers, redirect issues as needed, and maintain a ticketing system to track resolutions.
• Create and manage training materials, including PowerPoint presentations, online modules, and videos.
• Lead in-person training for dealers, end users, and internal teams.
• Maintain the CRM for tickets and service knowledge base.
• Manage social media accounts, ensuring consistent engagement with users.
• Write newsletters, bulletins, and marketing materials to support the dealer, distributor, and user network.
• Develop content to educate users and promote product features.
• Monitor product performance, identify trends in failures, and relay insights to the engineering team.
• Visit customer sites to collect feedback and objective test data.
• Develop internal tools to enhance operations through automation, analysis, or improved workflows.
• Visit customer sites to collect feedback and objective test data.
• Tackle miscellaneous tasks as they arise, contributing to overall organizational success.

Job Experience/Skills: 

• Advanced proficiency in Microsoft Office Suite, written/verbal communication, and educational content creation.
• Familiarity with HubSpot or other CRM tools.
• Strong understanding of electrical and mechanical systems.
• Willingness to learn and adapt to product changes including mechanical and software.

Education: Associate’s degree or higher in engineering/technical disciplines or equivalent experience.

Travel:  20% domestic and 5% international travel.

Equal Opportunity Employment:

We are an equal opportunity employer. We welcome all applicants.

E-Verification:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.