Cloud, Identity & Application Engineer presso Hyopsys

Description

Job Summary:

The Cloud & Application Engineer is responsible for managing and supporting cloud-based productivity platforms, secure identity systems, email security solutions, and business-critical applications. This role focuses on maintaining a high standard of user experience and operational reliability through expert-level management of Microsoft 365, Google Workspace, and related productivity and security toolsets. The ideal candidate combines hands-on technical proficiency with a security-first mindset to lead migrations, streamline user onboarding, and enhance cloud adoption across environments.

Supervisory Responsibilities

· None.

Endpoint Duties & Responsibilities:

· Provides and manages user accounts, licenses, and mailboxes within Microsoft 365.

· Administers Azure Active Directory, including group policies, directory synchronization, and identity configuration.

· Supports and troubleshoots Outlook, Microsoft Teams, and other M365 collaboration tools.

· Handles cloud migrations using BitTitan and other migration tools.

· Implements and supports Single Sign-On (SSO) and Multi-Factor Authentication (MFA) using Azure AD and other IAM tools.

· Ensures secure access control across cloud platforms and business applications.

· Manages users, settings, groups, and drive storage within Google Workspace and Microsoft 365

· Supports user adoption and resolve workspace-related issues.

· Deploys and manages security tools including Graphus, Barracuda, and BullPhish for phishing protection and user training.

· Monitors and reports dark web risks using Dark Web ID.Supports compliance initiatives by securing email platforms and training users on best practices.

· Provides support for Windows OS environments, ensuring configuration and usage.

· Troubleshoots USB printers and peripheral device connectivity issues.

· Manages and support enterprise and client use of SharePoint, Google Drive, Microsoft Office Suite, Adobe, PDF editors, PowerTerm, CAD applications, and Egnyte file storage

· Oversees license management for productivity and SaaS applications.

· Leads or support cloud migrations, particularly M365 onboarding and email transitions.

· Administers password security tools such as Keeper.

· Configures, monitors, and support UCaaS systems such as Teams, Cisco Webex, Zoom, and other collaboration, phone, and conferencing solutions

· Daytime SOC response level 2

· 20% Travel to client sites

· Performs other duties as assigned. 

Product Ownership and System Maintenance

· Primary owner and responsible party for the assigned toolsets/platforms/vendors and their outcomes including Microsoft 365, Google Workspace, Azure AD, Spanning, Bittitan, Keeper, All email security platforms and client cybersecurity training tools, Teams, Webex, and phone systems.

· Expected to make system adjustments, recommendations, and improvements.

· Create recurring maintenance procedure and effectively execute.

· Expected to be knowledgeable on related topics/systems to complete projects, onboardings, support escalations.

· Ability to estimate subject area labor, software, licensing, and hardware costs.

Time Commitments & On-Call Expectations:

· Full-Time Role – Regular business hours with flexibility as required by project or incident response needs.

· On-Call Rotation – Participate in Tier 1 NOC and Tier 2 SOC escalation rotation every 2–3 months for a 2-week period.

· Tier 3 On-Call – Always available 24x7 for your designated area of responsibility. If Tier 2 (Tech Management) cannot resolve an issue, you are expected to respond to Tier 3 on-call inquiries within 2–4 hours.

Requirements

Required Skills & Abilities: 

· Working knowledge of aforementioned products

· Strong problem-solving skills and the ability to think critically in complex situations.

· Excellent organizational skills with attention to detail.

· Strong troubleshooting skills and ability to handle escalated technical issues.

· Excellent documentation, communication, and user support skills. 

Education & Experience:

· Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.

· 3+ years of experience in cloud platform administration, with a focus on M365 and Google Workspace.

· 3+ years experience with Azure AD, MFA, and SSO implementations.

· Microsoft 365 and or Google Workspace Administrator Certification is preferred but not required.

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Occasionally, equipment may need to be lifted or moved up to 25 lbs.