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Scheduler/Operator presso Sterling Ridge Orthopaedics and Sports Medicine

Sterling Ridge Orthopaedics and Sports Medicine · Spring, Stati Uniti d'America · Onsite

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Description

We are looking for a full-time Patient Service Specialist/Scheduler to join our top notch professionals at our Spring or Woodforest Office!


20639 Kuykendahl Rd Suite 200 Spring, TX 77379 or 750 Fish Creek Thoroughfare, Montgomery, TX 77316

Hours: 8:00 AM to 5:00 PM


Job Summary:

Responsible for assisting in answering incoming telephone calls in a prompt, courteous, and professional manner. Schedules and reschedules patients' appointments per established protocols and assists with filing and medical record maintenance. Tasks may be integrated into other positions/job duties involving check in/check out, insurance verification, etc. Scheduler serves as the primary telephonic customer service representative for SROSM.


Essential Duties:

  • Primarily telephonic customer service representative for SROSM
  • Screens solicitors for relevance to organization needs
  • Responds promptly to patient needs and requests.
  • Professionally answer telephone calls and and routes them appropriately, offering voicemail, paging, or redirection of calls as needed
  • Assists patients with insurance papers and billing questions.
  • Prints out all necessary forms for patient charts and clinic staff.
  • Schedule and reschedule patient's appointments per established provider protocols
  • Update patient information as needed in EMR, Athena preferred.
  • Assist with benefit verification processes as needed
  • Perform other miscellaneous office/clerical duties as needed.

Requirements

Education and Qualifications:

  • Basic knowledge of ICD-10 coding, preferred
  • Experience with operator processes
  • Bilingual preferred (English/Spanish)
  • 2 years' experience in a medical office environment preferred.
  • Familiarity with computers, office equipment, and medical/insurance software.
  • Basic office skills such as typing and filing.
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