Scheduler/Operator en Sterling Ridge Orthopaedics and Sports Medicine
Sterling Ridge Orthopaedics and Sports Medicine · Spring, Estados Unidos De América · Onsite
- Professional
- Oficina en Spring
Description
We are looking for a full-time Patient Service Specialist/Scheduler to join our top notch professionals at our Spring or Woodforest Office!
20639 Kuykendahl Rd Suite 200 Spring, TX 77379 or 750 Fish Creek Thoroughfare, Montgomery, TX 77316
Hours: 8:00 AM to 5:00 PM
Job Summary:
Responsible for assisting in answering incoming telephone calls in a prompt, courteous, and professional manner. Schedules and reschedules patients' appointments per established protocols and assists with filing and medical record maintenance. Tasks may be integrated into other positions/job duties involving check in/check out, insurance verification, etc. Scheduler serves as the primary telephonic customer service representative for SROSM.
Essential Duties:
- Primarily telephonic customer service representative for SROSM
- Screens solicitors for relevance to organization needs
- Responds promptly to patient needs and requests.
- Professionally answer telephone calls and and routes them appropriately, offering voicemail, paging, or redirection of calls as needed
- Assists patients with insurance papers and billing questions.
- Prints out all necessary forms for patient charts and clinic staff.
- Schedule and reschedule patient's appointments per established provider protocols
- Update patient information as needed in EMR, Athena preferred.
- Assist with benefit verification processes as needed
- Perform other miscellaneous office/clerical duties as needed.
Requirements
Education and Qualifications:
- Basic knowledge of ICD-10 coding, preferred
- Experience with operator processes
- Bilingual preferred (English/Spanish)
- 2 years' experience in a medical office environment preferred.
- Familiarity with computers, office equipment, and medical/insurance software.
- Basic office skills such as typing and filing.