- Professional
- Ufficio in Pendleton
WAGE RANGE: $50K-$80K
OPEN UNTIL FILLED: 1ST PULL DATE: OCTOBER 13TH 2025
JOB SUMMARY
Responsible for managing the day-to-day operations of the Bowling and Arcade areas, including supervision of staff, operational programs, policies, and fiscal management.
ESSENTIAL JOB FUNCTIONS
- Ensures customer satisfaction through prompt, efficient, and friendly guest service.
- Develops, implements, and administers bowling/arcade policies and procedures.
- Responsible for developing the budget and monitoring expenditures in compliance with WRC policies.
- Supervision of bowling/arcade staff including hiring, scheduling, leave approval, performance counseling, evaluation, training, operational orientation, and staff development.
- Develops and leads by example, a teamwork environment that supports the goals of the resort.
- Promotes effective communication with supervisors, co-workers, and subordinates through regular staff meetings, co-worker/management/supervisor team meetings, and other forms of communication.
- Organizes new hire training and conducts periodic re-training or cross-training as needing.
- Review and monitor daily cleaning logs to ensure all items are complete. Conducts routine quality assurance reviews to ensure that all cleaning and sanitizing are done to standards.
- Compliance with regulatory laws, WRC Employee Handbook, Fiscal Management policies, department policies and procedures, safety codes, etc.
- Must have a working knowledge of league operations. Needs to organize league functions and events.
- Put together packages or offerings that promote the bowling/arcade center.
- Guides staff in problem-solving situations and resolves conflicts with guests or staff quickly and efficiently.
- Monitors daily performance data and provides weekly and monthly performance reports.
- Keeps WRC management apprised of program performance, operational concerns, projections, and strategies.
- Ensures proper training and development of staff and corrects performance actions as necessary.
- Implements all programs and promotional directives promptly.
- Maintains a working knowledge of WRC operations, programs, promotions, events, and services.
- Continually monitors and assesses the effectiveness of program operations, updates activities and policies as needed, and ensures equipment and materials are safe and conducive to program needs.
- Participates and attends designated meetings, training, activities, etc., as directed.
- Ensures that the operation of equipment, tools, and materials is handled safely.
- Purchases items for redemption center, maintains inventory, conducts monthly inventories of redemption center product.
- Promotes a clean, safe, and healthy work environment for employees and guests, and promptly reports all concerns to Management.
- Maintains arcade machines and bowling equipment to ensure proper operation.
- Promotes internal guest service standards through courteous and respectful behavior.
- Represents Family Entertainment Center and WRC operations and interests, in a professional, proactive manner at all times.
- Promotes internal guest service standards through data received from sales, InfoSearch, Customer Comment Cards, etc.
- Respond to guest concerns in a timely and respectful manner via email, letter, phone, and InfoSearch.
- Other duties as assigned.
PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience –a clean and cared-for resort.
SUPERVISORY AUTHORITY:
- Bowling/Arcade staff.
SIGNATORY ABIITY:
- Budget expenditures.
- Personnel actions.
ACCESS TO SENSITIVE AREAS:
- Digital, electrical, and computer equipment.
MINIMUM QUALIFICATIONS:
- Four (4) years’ experience in a bowling/arcade operation.
- Bachelor's degree in business or related field and four (4) years of successful management and supervisory experience in a position with direct responsibility for staffing; developing, implementing, and managing budgets and business plans, (OR), at least eight (8) years of successful management and supervisory experience with those management responsibilities listed.
- Working knowledge of creating and monitoring an annual budget.
- High School Diploma or GED or ten years’ experience.
- POS experience.
- Excellent interpersonal, guest service, leadership, communication, analytical, decision-making, and problem-solving skills are required.
- Computer skills in Word and Excel preferred.
- Stand and/or walk for long periods; work in a noisy environment; perform repetitive motions with arms, elbows, wrists, hands, and fingers; bend, lift, and maneuver 50 lbs.; and have good visual and auditory acuity to respond.
- Excellent personal appearance and grooming.
- Requires a criminal history background check.
- Must be at least 21 years of
PREFERRED QUALIFICATIONS:
- Brunswick Sync Operating System.
- Intercard or Similar System.
- Arcade & Redemption Center.