Bowling Arcade Manager en None

WAGE RANGE: $50K-$80K

OPEN UNTIL FILLED: 1ST PULL DATE: OCTOBER 13TH 2025

JOB SUMMARY

Responsible for managing the day-to-day operations of the Bowling and Arcade areas, including supervision of staff, operational programs, policies, and fiscal management.

ESSENTIAL JOB FUNCTIONS

1. Ensures customer satisfaction through prompt, efficient, and friendly guest service.
2. Develops, implements, and administers bowling/arcade policies and procedures.
3. Responsible for developing the budget and monitoring expenditures in compliance with WRC policies.
4. Supervision of bowling/arcade staff including hiring, scheduling, leave approval, performance counseling, evaluation, training, operational orientation, and staff development.
5. Develops and leads by example, a teamwork environment that supports the goals of the resort.
6. Promotes effective communication with supervisors, co-workers, and subordinates through regular staff meetings, co-worker/management/supervisor team meetings, and other forms of communication.
7. Organizes new hire training and conducts periodic re-training or cross-training as needing.
8. Review and monitor daily cleaning logs to ensure all items are complete. Conducts routine quality assurance reviews to ensure that all cleaning and sanitizing are done to standards.
9. Compliance with regulatory laws, WRC Employee Handbook, Fiscal Management policies, department policies and procedures, safety codes, etc.
10. Must have a working knowledge of league operations. Needs to organize league functions and events.
11. Put together packages or offerings that promote the bowling/arcade center.
12. Guides staff in problem-solving situations and resolves conflicts with guests or staff quickly and efficiently.
13. Monitors daily performance data and provides weekly and monthly performance reports.
14. Keeps WRC management apprised of program performance, operational concerns, projections, and strategies.
15. Ensures proper training and development of staff and corrects performance actions as necessary.
16. Implements all programs and promotional directives promptly.
17. Maintains a working knowledge of WRC operations, programs, promotions, events, and services.
18. Continually monitors and assesses the effectiveness of program operations, updates activities and policies as needed, and ensures equipment and materials are safe and conducive to program needs.
19. Participates and attends designated meetings, training, activities, etc., as directed.
20. Ensures that the operation of equipment, tools, and materials is handled safely.
21. Purchases items for redemption center, maintains inventory, conducts monthly inventories of redemption center product.
22. Promotes a clean, safe, and healthy work environment for employees and guests, and promptly reports all concerns to Management.
23. Maintains arcade machines and bowling equipment to ensure proper operation.
24. Promotes internal guest service standards through courteous and respectful behavior.
25. Represents Family Entertainment Center and WRC operations and interests, in a professional, proactive manner at all times.
26. Promotes internal guest service standards through data received from sales, InfoSearch, Customer Comment Cards, etc.
27. Respond to guest concerns in a timely and respectful manner via email, letter, phone, and InfoSearch.
28. Other duties as assigned.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience –a clean and cared-for resort.

SUPERVISORY AUTHORITY:

1. Bowling/Arcade staff.

SIGNATORY ABIITY:

1. Budget expenditures.
2. Personnel actions.

ACCESS TO SENSITIVE AREAS:

1. Digital, electrical, and computer equipment.

MINIMUM QUALIFICATIONS:

1. Four (4) years’ experience in a bowling/arcade operation.
2. Bachelor's degree in business or related field and four (4) years of successful management and supervisory experience in a position with direct responsibility for staffing; developing, implementing, and managing budgets and business plans, (OR), at least eight (8) years of successful management and supervisory experience with those management responsibilities listed.
3. Working knowledge of creating and monitoring an annual budget.
4. High School Diploma or GED or ten years’ experience.
5. POS experience.
6. Excellent interpersonal, guest service, leadership, communication, analytical, decision-making, and problem-solving skills are required.
7. Computer skills in Word and Excel preferred.
8. Stand and/or walk for long periods; work in a noisy environment; perform repetitive motions with arms, elbows, wrists, hands, and fingers; bend, lift, and maneuver 50 lbs.; and have good visual and auditory acuity to respond.
9. Excellent personal appearance and grooming.
10. Requires a criminal history background check.
11. Must be at least 21 years of

PREFERRED QUALIFICATIONS:

1. Brunswick Sync Operating System.
2. Intercard or Similar System.
3. Arcade & Redemption Center.