Client Experience Coordinator - Madison Ave (New York, NY, US) presso Richemont

Located in the serene setting of the Vallée de Joux, our Home of Fine Watchmaking offers a unique sense of belonging. It is here, inspired by the exceptional landscapes of the Jura Mountains, guided by an unquenchable inner fire, that La Grande Maison gets its soul. This spirit has powered the creation of more than 1,200 calibres since 1833 and made Jaeger-LeCoultre the Watchmaker’s Watchmaker.

At Jaeger-LeCoultre Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Client Experience Coordinator

Jaeger-LeCoultre | New York, NY

HOW WILL YOU MAKE AN IMPACT?

At our Madison Avenue Flagship Boutique, we embody the Maison’s values by creating memorable experiences for our clientele, from first-time visitors to lifelong collectors.

The Client Experience Coordinator plays a pivotal role in welcoming and engaging our guests. As an Ambassador of the Maison, you ensure every client receives a personalized and exceptional journey, in line with Jaeger-LeCoultre’s heritage and standards of excellence. This position requires a strong sense of hospitality, organizational skills, and a passion for luxury service.

Client Experience & Hospitality

• Create exceptional and lasting memories.
• Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit.
• Anticipate guest needs, ensuring a personalized and refined experience.
• Utilize the rich history and storytelling of Jaeger-LeCoultre to enhance the client experience.
• Offer hospitality services (refreshments, food, comfort) with attention to detail.
• Assist and support Sales Associates during sales presentations to facilitate seamless experience (e.g., running product, gathering sales accessories, gift wrapping, client data capture).
• Assist in organizing and executing in-boutique client events and activations.
• Together with the Watchmaker, deliver a unique watchmaking experience in the Atelier d’Antoine.

Client Engagement & Support

• Oversee flow of daily boutique traffic, assisting with appointment scheduling and walk-in management.
• Prepare client appointments, ensuring smooth coordination between Sales Associates and clients.
• Maintain accurate client records and assist with CRM data input and reporting.
• Handle telephone and email inquiries with discretion and professionalism.

Operational Excellence

• Ensure boutique environment meets Maison standards of presentation and ambiance.
• Manage hospitality offer and supplies (drinkware, serveware, menus, drinks).
• Assist with organization and tracking of client experience tools (gifts, selling tools, catalogs).
• Partner with boutique team to ensure proper movement of product in/out of the boutique – shipments, transfers, consignments, while following the correct procedure.
• Assist with daily inventory counts and participate in daily opening/closing
• Partner with management and sales team to improve client satisfaction and loyalty.

Maison/Industry Knowledge

• Develop a deep and fundamental knowledge of Jaeger-LeCoultre heritage and values.
• Understand and comply with security and operational procedures.
• Gather industry insights and news from the community and competition.

WHAT ABOUT YOU?

• Previous experience in hospitality industry, luxury retail is a plus,
• Excellent computer skills (Microsoft Office), SAP knowledge is a plus
• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self-starter with team-player approach
• Collaborative approach with the ability to foster team spirit with a “can do” attitude
• Must be available to work retail hours including weekends

WHY JOINING US?

You are our best asset. By joining Jaeger-LeCoultre, a whole world of opportunities will open to you! Transmission of knowledge is the very soul of what we do: you will access a customized training program. As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society through our collective effort. Learn more about our Sustainability commitments in our program « Make Our Time Better ».

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $23 - $26

Salary will be negotiated based on relevant skills and experience