Temporary Customer Service Representative (Renton, Washington, US, 98055) presso Hasbro (Wizards of the Coast)

At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!

For decades, Wizards of the Coast has connected people around the world through play and imagination, with core games that have defined their genres - Magic: The Gathering® and Dungeons & Dragons®. We want to offer more ways to connect and play as the company grows. And that’s where you come in!

We are seeking a Game Support Representative (Product Replacement) who loves Wizards products and is passionate about customer service! This is an entry-level role that will represent Wizards of the Coast by interacting directly with our customers as well as processing and shipping products to consumers. This role is located at our headquarters in Renton, Washington

What You’ll Do:

• Provide excellent customer service via email through our CRM.
• Leverage and be knowledgeable public-facing communications about products we release, and products released via partners.
• Assess damage and defects in products and determine if it meets the requirements to receive a replacement or refund.
• Receive, validate and coordinate delivery of damaged product to Quality Assurance.
• Process orders for shipping, both domestic and international.
• Identify, troubleshoot and resolve issues that are within the authority of this job using provided support documentation and recognize when issues must be elevated
• Improve customer sentiment after a poor product experience
• Assist with training on Product Replacement processes and tools.

What You’ll Bring:

Experience Creating and Casting these Spells:

• Customer Service: 2+ years’ experience working in consumer customer service. Accustomed to working in a fast-paced, entrepreneurial environment with an advanced understanding of customer service principles, skills, processes and techniques.
• Product Familiarity with Wizards of the Coast products, particularly physical Magic: the Gathering and Dungeons & Dragons.
• An understanding of what customers genuinely care about with product issues they encounter.
• Ability to craft clear, customer-facing and internal communications with little to no grammatical errors
• Initiative: A willingness to investigate issues per documented processes and provide recommendations for updates as needed.
• Experience with inventory management, MS Office Suite, Zendesk, and Confluence a plus.
• High School Diploma or equivalency is required. BA/BS degree preferred.

Additional Details:

Please note that this is a temporary assignment providing services to Wizards through an external staffing agency. If you are selected for this assignment, you will be employed by Eastridge as a W2 employee and will not be an employee of Wizards.

• Employment Type: Contingent Worker
• Location: Renton, WA
• Duration: 12 months

In compliance with local law, we are disclosing the hourly pay range for this role. The hourly range for this position is $20 to $25. The hiring range will vary based on factors such as experience, skills, and market conditions.

Eastridge offers US based Wizards temporary workers a comprehensive benefits package, including:

• Medical
• Dental
• Vision
• Health savings accounts
• Employee assistance program
• 401(k) retirement plan
• Paid Sick Leave (variable based on location)
• Paid Time Off and Holiday Pay
  
  

We are an Equal Opportunity / Affirmative Action Employer

Wizards of the Coast is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you have a disability and require assistance in this application process and need to request an accommodation, please contact your recruiter or coordinator.

The hourly rate for this position is to . The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.

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