Redeployment Only - Administrative Assistant - Global Opportunities presso Cardiff University
Cardiff University · Cardiff, Regno Unito · Hybrid
- Professional
- Ufficio in Cardiff
Advert
Please note that this job is open only to current members of staff of Cardiff University who are eligible for redeployment.
Internal Redeployment Only - Administrative Assistant - Global Opportunities
The Global Opportunities team provides support and guidance on all activities related to international mobility opportunities for students.
You will provide an administrative service to the Global Opportunities Team, primarily focussing on the administration of, and support for, Cardiff University undergraduate students who undertake a study, research or work placement abroad.
If you have administrative experience, strong communication skills and an interest in working with people from around the world, we look forward to hearing from you.
This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance.
The post is full time (35 hours per week) and open ended.
Salary: £25,249 - £26,093 per annum (Grade 3)
Cardiff University offers many excellent benefits, including 32 days annual leave (plus bank holidays), pro rata for part time staff, local pension scheme, a cycle to work scheme and other travel initiatives, annual increments up the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter.
Closing date: Friday, 3 October 2025
Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.
Internal Redeployment Only - Administrative Assistant - Global Opportunities
The Global Opportunities team provides support and guidance on all activities related to international mobility opportunities for students.
You will provide an administrative service to the Global Opportunities Team, primarily focussing on the administration of, and support for, Cardiff University undergraduate students who undertake a study, research or work placement abroad.
If you have administrative experience, strong communication skills and an interest in working with people from around the world, we look forward to hearing from you.
This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance.
The post is full time (35 hours per week) and open ended.
Salary: £25,249 - £26,093 per annum (Grade 3)
Cardiff University offers many excellent benefits, including 32 days annual leave (plus bank holidays), pro rata for part time staff, local pension scheme, a cycle to work scheme and other travel initiatives, annual increments up the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter.
Closing date: Friday, 3 October 2025
Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.
Job Description
Key Duties
• Deal with a range of enquires from internal and external customers in a professional manner, establishing their requirements and adapting the standard responses accordingly.
• Collaborate with others in the Global Opportunities Team in order to make recommendations for developments of established processes and procedures.
• Establish working relationships with key contacts to help improve service levels. These could include colleagues in the Division, in Schools or relationships with European and International partners and placement providers.
• Undertake a variety of administrative duties to support the team and department. This could include supporting different elements of mobility at different times of the academic year.
• Gather and analyse data to update administrative systems with accurate information, establishing basic trends and patterns in any data submitted.
• Actively contribute to the success of the Global Opportunities team, leading others through example, and supporting the supervision and management of mobility.
Specific Duties
• Process student mobility-related documentation, including through the CRM system Target Connect and through the University’s student information system “SIMS” platform, in accordance with office and University procedures.
• Respond effectively to enquiries from students and other key stakeholders, ensuring a high level of customer service is delivered.
• Meet with students to provide support and guidance when considering undertaking an international mobility activity.
• Contribute to the promotion of Global Opportunities programmes to key stakeholders. This could include providing support for promotional events and the creation of engaging marketing materials.
General Duties
• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
• Abide by University policies on Health and Safety and Equality and Diversity.
• Perform other duties occasionally which are not included above, but which will be consistent with the role.
• Support events and activities which occasionally may take place in the early evening or outside of normal working hours
• Deal with a range of enquires from internal and external customers in a professional manner, establishing their requirements and adapting the standard responses accordingly.
• Collaborate with others in the Global Opportunities Team in order to make recommendations for developments of established processes and procedures.
• Establish working relationships with key contacts to help improve service levels. These could include colleagues in the Division, in Schools or relationships with European and International partners and placement providers.
• Undertake a variety of administrative duties to support the team and department. This could include supporting different elements of mobility at different times of the academic year.
• Gather and analyse data to update administrative systems with accurate information, establishing basic trends and patterns in any data submitted.
• Actively contribute to the success of the Global Opportunities team, leading others through example, and supporting the supervision and management of mobility.
Specific Duties
• Process student mobility-related documentation, including through the CRM system Target Connect and through the University’s student information system “SIMS” platform, in accordance with office and University procedures.
• Respond effectively to enquiries from students and other key stakeholders, ensuring a high level of customer service is delivered.
• Meet with students to provide support and guidance when considering undertaking an international mobility activity.
• Contribute to the promotion of Global Opportunities programmes to key stakeholders. This could include providing support for promotional events and the creation of engaging marketing materials.
General Duties
• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
• Abide by University policies on Health and Safety and Equality and Diversity.
• Perform other duties occasionally which are not included above, but which will be consistent with the role.
• Support events and activities which occasionally may take place in the early evening or outside of normal working hours
Salary Range Max.
26,093
Grade
Grade 3
Salary Range Min.
25,249
Job Category
Admin / Clerical
Career Pathway
Administrative Support
Person Specification
Important notice:
Essential Criteria
Qualifications and Education
1. NVQ 2/GCSE level A-C or equivalent.
Knowledge, Skills and Experience
2. Significant experience of working in an administrative or office environment.
3. Proficient in using common office IT packages (e.g. MS Office) and proven ability to accurately record, store and retrieve data.
4. Ability to set up standard administrative systems and procedures.
Customer Service, Communication and Team Working
5. Ability to communicate effectively and professionally with a wide range of people, and be culturally aware.
6. Ability to work as an effective team member, providing advice and guidance to other team members where necessary.
7. Ability to deal with customer queries face-to-face, over the telephone, via video call or via email efficiently and courteously, ensuring a high level of customer service.
8. Proven ability to deal with confidential information, maintaining appropriate levels of confidentiality, in line with the University’s policies, at all times.
Planning, Analysis and Problem Solving
9. Ability to plan, prioritise and organise own workload within established time scales and work using existing procedures with a high attention to detail.
10. Ability to use initiative in solving problems and responding to queries ensuring compliance with standard procedures and practices.
Desirable Criteria
11. Experience of dealing with international organisations and individuals outside the UK.
12. Interest in and understanding of the benefits of student mobility.
13. Fluency in Welsh, written and oral.
- It is the University’s policy to use the person specification as a key tool for short-listing. Candidates should evidence that they meet ALL of the essential criteria as well as, where relevant, the desirable.
- As part of the application process you will be asked to provide this evidence via a supporting statement.
- Please ensure that the evidence you are providing corresponds with the numbered criteria outlined below.
- Your application will be considered based on the information you provide under each element.
Essential Criteria
Qualifications and Education
1. NVQ 2/GCSE level A-C or equivalent.
Knowledge, Skills and Experience
2. Significant experience of working in an administrative or office environment.
3. Proficient in using common office IT packages (e.g. MS Office) and proven ability to accurately record, store and retrieve data.
4. Ability to set up standard administrative systems and procedures.
Customer Service, Communication and Team Working
5. Ability to communicate effectively and professionally with a wide range of people, and be culturally aware.
6. Ability to work as an effective team member, providing advice and guidance to other team members where necessary.
7. Ability to deal with customer queries face-to-face, over the telephone, via video call or via email efficiently and courteously, ensuring a high level of customer service.
8. Proven ability to deal with confidential information, maintaining appropriate levels of confidentiality, in line with the University’s policies, at all times.
Planning, Analysis and Problem Solving
9. Ability to plan, prioritise and organise own workload within established time scales and work using existing procedures with a high attention to detail.
10. Ability to use initiative in solving problems and responding to queries ensuring compliance with standard procedures and practices.
Desirable Criteria
11. Experience of dealing with international organisations and individuals outside the UK.
12. Interest in and understanding of the benefits of student mobility.
13. Fluency in Welsh, written and oral.
