Sales Operations Specialist presso Power Utility Products Co

Description

Title:

Sales Operations Specialist

Department:

Operations

Reports to:

Sales Support Manager

FLSA:

Non-Exempt

Supervises others:

No

Position Summary

The Sales Operations Specialist serves as the primary operations contact for the sales team, ensuring smooth collaboration, accurate process handling, and efficient customer support. This position acts as the go-to bridge between Sales and Operations, taking ownership of operational tasks that allow the sales team to focus on customer relationships and revenue generation. The role is highly collaborative, requires strong organizational skills, and plays a key part in enhancing operational efficiency, including AI process updates, logistics coordination, and international sales process support.

Responsibilities

• Serve as the main point of contact for the sales team on all operational matters, backed up by the H.O.S.T. team as needed.
• Manage and process all RMA/Credit requests, ensuring sales team members have no direct involvement in the RMA process.
• Assist with AI teaching, updates, and process improvements.
• Facilitate the processing of Foreign-to-Foreign, Domestic-to-Foreign, and Foreign-to-Domestic quotations and sales orders, ensuring precision and adherence to compliance standards.
• Collaborate cross-functionally to ensure smooth handoffs and timely resolution of customer issues.
• Maintain accurate records and documentation for operational processes.
• Identify opportunities for operational efficiencies and contribute to continuous improvement initiatives.

Knowledge, Skills, and Abilities

• Strong problem-solving abilities and a collaborative, “team-first” approach.
• Excellent communication skills, both written and verbal.
• Demonstrated ability to work collaboratively with cross-functional teams.
• Proficiency in relevant systems (ERP, CRM, logistics platforms such as Pacejet preferred).
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Education and Experience

• Associate’s degree or higher in Business Administration, Supply Chain, Sales Operations, or related field, preferred.
• 2–4 years of experience in operations coordination, sales support, logistics, or a related role.
• Experience with process improvement, data accuracy, and administrative documentation.

Working Conditions

• Prolonged periods sitting at a desk and working on a computer 
• Must be able to lift up to 15 pounds at times