Transit Supervisor (Part-Time) presso City of Janesville Wisconsin, WI

About the Department

CITY OF JANESVILLE DIVERSITY STATEMENT:
The residents of Janesville choose this community, not just as a place to live, but as a place to realize life’s opportunities. We strive to sustain a community culture where differences are recognized, understood, and appreciated. As such, the City of Janesville recognizes the importance of developing an environment where diversity is not merely accepted but embraced and celebrated. As public servants, we believe everyone has the right to be treated with dignity and respect. To this end, we will diligently recruit and retain the most talented employees in an environment that fosters maximizing one’s potential. Therefore, we encourage individuals from all backgrounds, perspectives, and experiences to consider employment with the City of Janesville and serve the residents of “Wisconsin’s Park Place”.

OBJECTIVE:
Under the administrative direction of the Assistant Transit Director, the Transit Supervisor Part-Time serves as the supervisor and person in charge of JT operations while on duty. This position provides customer service and ensures safe, timely, and courteous bus service to the public. This position completes general administrative support functions for JT, including data entry, record keeping, and special projects. 

RELATIONSHIPS:
Reports to: Assistant Transit Director

Has extensive work contact with the general public, JT customers, JT staff, and JT Management; occasional telephone and in-person communication with 911 dispatch and law enforcement.

Supervises: None. Provide oversight to shift employees.

Position Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by the incumbent. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

1. Serves as the supervisor and person in charge while on duty to ensure a safe, clean, timely, and pleasant environment for the traveling public. 
2. Promptly and effectively communicates directives or information to staff both in person and using the two-way radio.
3. Provides effective and efficient customer service; promotes and maintains responsive community relations, including selling fare materials (general cashiering) and answering customer inquiries about JT routes, policies, and procedures accurately, both in person and on the telephone.
4. Serves as the JT point of contact for any emergency situation that may arise while on duty (accidents, injuries, breakdowns, disturbances); follows established policies and procedures during emergency situations; expedites the return to normal service operations, including driving staff or passengers; communicates emergencies or incidents to law enforcement as necessary.
5. Documents emergency situations and communicates accurate and timely summaries of incidents to JT Management.
6. Inspects and advises on route conditions or obstructions; assists employees in maintaining revenue service in the event of inclement weather, construction, or other issues resulting in significant delays, including driving passengers using trucks, vans or cars.
7. Creates, updates, and maintains statistical data, exhibits, deviation reports, customer complaint records, and safety data sheet entries.
8. Follows all safety regulations, policies, and procedures; reports all unsafe conditions and acts to supervisor; reports all accidents to the supervisor immediately whenever possible; follows recognized safe work practices.
9. Performs other special projects and other job duties as assigned or required during regular and non-business hours.
10. All employees may be assigned by the City Manager or their designee to perform duties and assume responsibilities that are outside the scope of their work duties when the City Manager has declared a City disaster, or the City Emergency Operations Center has been initiated.

Minimum Qualifications

The requirements listed below are necessary to perform the essential duties of the position.

1. A High School diploma or equivalent is required.
2. A minimum of 1 year of experience in customer service or working with the general public is required. 
3. A valid, state-issued driver’s license at the time of hire with three years of driving experience is required.  
4. Must have an acceptable driving record and the ability to operate city vehicles safely. 

1. Management, supervisory, dispatch, database entry, office, law enforcement/corrections, EMS/fire, safety administration, or transportation/transit experience desired. 

1. General knowledge of customer service techniques.
2. General knowledge of modern office support procedures, practices, and equipment.
3. General knowledge of computers and Microsoft software products (Outlook, Word, Excel) used for preparing reports and correspondence.
4. Working knowledge of principles and practices of cash handling/cashiering. 

1. Proficiency in cash handling, cashiering, and office operations.
2. Proficiency in preparing and maintaining accurate, detailed, computerized records and reports. 
3. Basic level of technical proficiency in computer applications, software portals, and programs such as Microsoft Office.
4. Organizational and time management skills to prioritize duties and accomplish a high volume of work product while adapting to constant changes in priority.
5. Exceptional communication skills, both verbally and in writing, paired with a strong customer service background and effective interpersonal skills.
6. Collaboration skills to effectively work with others to achieve common goals through communication, teamwork, and problem-solving.

1. Ability to assess operational situations, follow established procedures and instructions to implement workable solutions, and effectively communicate those solutions.
2. Ability to work independently to make routine decisions, manage time effectively, and meet deadlines without continual supervisory oversight.
3. Ability to learn and execute effective two-way radio operations/communications.
4. Ability to learn and retain a comprehensive knowledge of Transit operations, routes, and major destinations, and the ability to disseminate that information accurately to the public.
5. Ability to learn to read and understand the JT staff scheduling.
6. Ability to exert command and control to solve problems, make decisions, and bring to resolution an emergency, disturbance, or customer service concern taking place while on duty.
7. Ability to compose routine correspondence and reports in a clear, concise, logical, and effective manner, utilizing proper grammar, spelling, punctuation, sentence structure, and tone.
8. Ability to perform basic mathematical calculations, including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, and to compute percentages. 
9. Ability to comply with all safety policies, practices, and procedures, and report all unsafe activities or conditions to supervisor.
10. Ability to maintain a valid, state-issued driver’s license.

Behaviors: 

1. Establish and maintain effective working relationships with the general public, JT customers, JT staff, JT Management, 911 dispatch, and law enforcement.
2. Exhibit exceptional professionalism, tact, and decorum in all areas of work duties.
3. Strong ethics base built upon integrity, honesty, initiative, and respect; maintain strict confidentiality. 
4. Interact positively with a diverse group of individuals and work effectively both as part of a team and independently.
5. Embrace and actively promote an inclusive and equitable work environment. 
6. Conduct all business and working relationships in an accurate, fair, equitable, and highly ethical manner. 
7. Work with the public in a fair and consistent manner, maintaining objectivity and excluding personal bias while performing job duties
8. Reliable, timely, and proactive in the completion of duties, meeting deadlines, and responding to inquiries.
9. Work with others in a positive and supportive manner to solve problems, generate ideas, and accomplish division and City goals.

Other Qualifications

EQUIPMENT, INSTRUMENTS, AND MACHINES:
Machinery and equipment, including light trucks, vans, and cars; personal computer, two-way radio, ticket kiosk machine, printer, telephones, fax machine, copier, scanner, 10-key calculator, telephone, cellular phone, public address system, coin sorter, bill counter, revenue vault, and other standardized or specialized office equipment.
WORKING CONDITIONS AND PHYSICAL FACTORS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly works in an office environment and is occasionally exposed to disagreeable conditions.   An individual in this position is frequently involved in sedentary work, which requires sitting for the majority of the time. This position occasionally walks, stands, stoops, kneels, crouches, crawls, and exerts up to 25 pounds of force by lifting, carrying, pushing, or pulling objects. The employee is frequently required to see/observe, talk/speak, and listen/hear; use their hands to finger, handle, feel, or operate objects and equipment; repetitive arm, wrist, hand, and eye movements are included.  There is frequent twisting, reaching, wrist turning, and grasping.  The employee may be required to climb or balance.  
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Hand-eye coordination is necessary to operate computers and various pieces of equipment.  Employee is required to use cognitive ability to reason, analyze, and verbalize thoughts and ideas.  Requires the ability to recognize and identify similarities or differences between characteristics of colors, shapes, and sounds associated with job-related objects, materials, or tasks.
The employee will spend approximately 75% of the working day inside speaking with other employees or members of the public, along with routine time (25%) outdoors monitoring the grounds or communicating with staff or customers in an outdoor environment. The employee may, on occasion, be exposed to outside weather conditions, including extreme heat and extreme cold. The employee may work near moving mechanical parts in precarious places, and is occasionally exposed to wet and/or humid conditions, fumes, or airborne particles, toxic, or caustic chemicals, and vibration.  The working conditions in the office environment are comfortable. The noise level is generally quiet to moderately noisy.  
Under the U.S. Department of Transportation, Federal Transit Administration, this position is considered safety-sensitive and, therefore, subject to the Agency’s rules and regulations regarding drug and alcohol testing. Therefore, the successful candidate is subject to the City’s FTA drug and alcohol testing policy.
This position will work a maximum of 29 hours per week. The schedule is prepared a month at a time and includes 2-3 weekday evenings per week from 5:30-10:30 pm and rotating Saturdays from 8 am – 3 pm. Remote work opportunities are not available for this position.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position, or is responsive to the needs of the City of Janesville.  
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
The City of Janesville, Wisconsin, is an Equal Employment Opportunity Employer.  In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.