Manager-HR Operations-Recruitment support presso exl Service.com (India) Private Limited
exl Service.com (India) Private Limited · Bogota, Colombia · Hybrid
- Senior
- Ufficio in Bogota
This is a hybrid role, with on-site work 3 days per week at the EXL Bogotá office.
- Oversee the recruiting team’s intake and data entry for opening, updating, and maintaining SRFs with job requirements in the Applicant Tracking System (ATS), as well as posting positions to job portals.
- Ensure accurate data entry in the ATS and HRIS for the seamless onboarding of selected candidates.
- Conduct thorough screening calls to assess candidate fit before referring them to Hiring Managers for interviews, ensuring the team follows the same standards.
- Determine applicant requirements by reviewing job descriptions and qualifications; schedule intake calls with Hiring Managers to clarify requirements.
- Ensure the team maintains accurate and up-to-date candidate workflow statuses in the ATS.
- Perform other duties as assigned.
Responsibilities
Responsibilities
This role will focus on managing the BPO services recruitment team in activities such as sourcing, interview scheduling, and other recruitment administration tasks for open requisitions.
Qualifications
Requirements
- Minimum of 5 years of recruitment experience, with at least 2 years in a leadership role.
- Proven experience in high-volume hiring for operational, administrative, and leadership roles in the BPO sector.
- Proficiency in recruitment technology tools (ATS, LinkedIn Recruiter, CRMs, etc.).
- Advanced English (spoken and written) – essential for working with global teams.
- Strong analytical skills to interpret recruitment metrics and make data-driven decisions.
- Ability to lead diverse teams, foster professional development, and manage multiple projects simultaneously.
- Strategic mindset, critical thinking, and excellent communication skills.
Conditions
- Hybrid work model: 3 days on-site at the EXL Bogotá office and 2 days remote.
- Indefinite-term contract (contrato a término indefinido).
- Bi-weekly payment (pago quincenal).
- Annual performance bonus.
- Must be located in Bogotá, Colombia.
Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and/or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment, as well as possible legal action against the impersonator(s).
AI Screening Notice – EXL may use artificial intelligence to generate insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final hiring decisions are made by the recruiting and hiring teams after considering a candidate’s complete profile.
