Manager, Inside Sales (R-18458) presso Dnb

The Inside Sales function is responsible for selling the Company’s products and services to new and/or existing clients and developing or expanding accounts remotely via telephone or other electronic means. Primary responsibility is to maintain and grow the revenue stream through renewal management, cross-sell and up-sell of new opportunities.

Essential Key Responsibilities

Manage a team of Account Managers and Coaches that proactively work with customers throughout the United States to sell new business, cross-sell and up-sell D&B Service offerings to achieve monthly sales targets

Actively measure and evaluate the performance of Account Managers, measuring against clearly identified benchmark guidelines; Ensure that the performance of all key metrics in Salesforce.com is properly measured

Collaborate with all Small Business partners: Campaign Marketing, Reporting and Analytics, Finance, Sales Operations, Sales Planning, Human Resources and other Sales leaders to raise overall sales performance

Provide coaching and leadership to the team through participation in sales calls in varying stages of the sales process;

Develop career plans for each Account Manager and identify areas of exposure and growth to help them achieve their career plan aspirations

Through sales analytics, ensures our team members understand and professionally communicate our services to customers by demonstrating our commitment to their profitability

Partner with Business Partners to attract, recruit, build and develop a team of top performing sales professionals; handle all HR related topics for direct reports

Responsible for personnel administration for the team, including (but not limited to): salary review, coaching & training, team member development, performance management, compliance, and employee relations

Education and Experience

Years of Relevant Experience: 2 to 4 years

Associate's Degree: Required

Bachelor's Degree: Preferred

Essential Skills and/or Certifications

Strong technical aptitude with CRM experience, call center technologies and Microsoft Office Suite experience

Ability to perform in a fast-paced, high energy environment and think quickly on your feet to solve problems

Self-starter with ability to motivate a sales team to achieve results by handling multiple priorities and effectively lead teams through change

Proven track record in demonstrating strong sales performance results

Goal oriented and analytical

Ability to empower team members to make decisions that drive results for their customers

Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success

Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Key Stakeholders

External Clients, Sales Operations, Collections, Accounts Receivable, Finance, Technology, Quality Assurance

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