Finance Associate - Las Vegas Harley-Davidson presso Las Vegas Harley-Davidson

1) 

Business office operations 

·     Oversee and direct the business office operational activities related to providing finance, insurance, and extended service programs. 

·     Produce acceptable levels of revenue and profits for the dealership by selling finance, insurance, and extended service programs to new and used motorcycle customers.  

·     Cross-sell parts, accessories, and ready-to-ride products to customers. 

·     Establish and maintain good working relationships with several finance sources, factory and otherwise. 

·     Actively recruit and maintain a strong market base for the providing of available finance and Insurance products. Pro-actively use sales techniques, e.g. Menu Selling. 

·     Analyze departmental activities and practices effective problem solving techniques.  

·     Employ a system of responsible accounting, including budget and internal controls.  Meet monthly sales objectives and attain goals.  Provide with reports, as requested. 

·     Pursue a continuing program of formal and informal education in the area of expertise to maintain, strengthen and broaden service. 

·     Submit paperwork to and obtain approval from finance sources on all finance deals. 

·     Set up finance forecasting in conjunction with the sales department forecasting to achieve a desired percent of penetration and income.  This is to be done on both a monthly and an annual basis. 

·     Maintain files of active insurance and financial agencies.  Maintain a Finance and Insurance spreadsheet.  Maintain monthly penetration reports on finance penetration. 

·     Establish and maintain procedures to ensure timely and proper completion of all sales related paperwork.  Also check all paperwork for correct title, line information, taxes, errors, etc. 

·     Handle all rate quotations. 

2) 

Maintain a collaborative working relationship with other dealership departments 

·     Act as a liaison to all departments in matters concerning Finance and Insurance. 

·     Assist and support overall company policies and procedures and support the dealers philosophy. 

·     Able to work cross-functionally with all departments, with an emphasis on the Sales Department and Service Manager. 

·     Provide supplemental assistance to a sales person in the Motorcycle Sales Department. Work in conjunction with the sales team.  

3) 

Customer service 

·     Ensure high levels of Customer Service. 

·     Motivate entire staff to assure quality customer service to all clients.   

·     Maintain a quality assessment and improvement program to assure high quality service to all customers.  Institute and employ a feature / benefit selling methodology so that all customers receive consistent treatment. 

·     Ensure that the delivery of any new or used motorcycle is an “EVENT” that will endear customer to the dealership. 

·     Contact customers using mailing lists, CRM and personal follow-up to encourage additional sales and ensure customer satisfaction. 

·     Demonstrate commitment to the dealership’s philosophy of quality service to all customers and acts as a role model to other dealership employees.   

·     Be able to handle customer complaints quickly and courteously, demonstrating empathy, a positive attitude, and our commitment to “making things right”. 

4)  

Other Duties 

·     As assigned.