Assistant Dining Room Manager presso The Lodge at Woodloch

The Lodge at Woodloch has a philosophy of personal awakening, allowing guests to discover or reunite with stress-relieving outlets that benefit them long after they leave. The common denominator in each life-changing event at The Lodge at Woodloch is YOU. Each department requires different skills and knowledge that come together to make The Lodge at Woodloch an award-winning wellness retreat. Because of the amazing team, and the impact they have on guests, The Lodge at Woodloch has been honored with awards recognizing them within the Top 10 Wellness Resorts in the World time and time again!

We are so lucky to be part of the Woodloch family of resorts. The “Woodloch Way” is a term we use to showcase our dedication to hospitality and to each and every one of our staff (family) members. We’ve created a place where we can work hard, be creative and have our voices heard.

GENERAL PURPOSE OF JOB   

    To ensure each guest has a spectacular Restaurant Experience.  Work with the Food and Beverage Manager and Dining Room Manager to support, educate, and challenge the staff daily.  Assist in maintaining consistency in our service standards and in meeting and exceeding our guest’s expectations each time. Knowledge of wine, wine pairings and wine service helpful.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

·         Floor management: Overseeing staff to ensure exceptional service at all meals. Handle guests concerns as they may arise but try to prevent these from occurring by communicating with guests, work with the chefs to provide proper communication during service.

·         Lead by example: Have a quality understanding of all F&B policies, procedures, menus, events, and the Lodge’s service standards. Monitor meal service and be able to recognize and be ready to assist the service team when and where you may be needed.

·       Exemplary customer service: Reflection of the best The Lodge at Woodloch has to offer.

·        Maintain a strong relation with the staff: Be a safe and effective place for staff to voice their concerns.

·    Communication: Help facilitate open communication with inter and intra departmental communication

ESSENTIAL DUTIES EXPLAINED

Lead By Example:

·         Regular and Timely attendance to scheduled shifts.

·         Work a flexible schedule i.e. nights, weekends, holidays, long shifts

·         Maintain a neat, professional appearance

·         Have an eye for detail (cleanliness of room/tables set properly/lighting/tidiness of public room areas)

·         Attend all staff training classes, suggest topics for new classes.

·         Be familiar with server area cleanliness guidelines and schedules. Coach and counsel when necessary

·         Be familiar with kitchen cleanliness guidelines and schedules.  Enforce when needed.

·         Work closely with resident Sommelier to obtain knowledge of our wines by the glass, Signature and Specialty drinks, and Seasonal Beer list.

·         Work closely with Chefs to obtain knowledge of food items or cooking techniques not familiar to you.

·         Continue to learn about the products we offer and be able to speak about them intelligently.

·         Have a firm knowledge of all of our menus. Able to identify common allergens in each dish as well as knowledge of what can be modified.

Floor Management:  

·         Ensure that all quality standards, policies/procedures and administrative requirements are adhered to according to Employee, Accounting and Human Resource departments.

·         Check dining room for condition

·         Oversee daily dining room service.

·         Check reservations and work with the hostess to prepare floor plan for service and staff appropriately.

·         Supervise and assist dining room set up

·         Attend pre-service meeting, contribute as necessary

·         Review all dietary needs and allergies for the meal period and communicate needs to both service staff and kitchen.

·         Safety Awareness – help ensure the safety of our guests and staff in all areas of The Lodge.

·         Maintain seating flow during service

·         Support staff in service duties

·         Oversee closing side work, coordinate with assigned closer to ensure all closing duties are completed

·         Check closing side work and coordinate with closing team. Adjust staffing levels shift by shift according to house counts.

Retain a strong reputation with the staff:

·         Display good listening skills and maintain confidentiality and anonymity with employees who voice concerns and need counsel.

·       Aid in developing more efficient and effective training methods

·       Review daily roster and schedule in a manner that allows sufficient coverage based on business demands. Make adjustments when needed.

·       Check in with staff on a regular basis to ensure needs are being met and conflicts are resolved.

 Exemplary customer service:

·         To go the extra mile to make our guests happy and to uphold our tradition of “warm hospitality”

·         Discuss with guest prior to meal service any food or allergy requirements and communicate same to Executive   Chef and Food and Beverage Management team.

·         Be on floor during service.  Maintain a smooth flow and ensure guest satisfaction by “touching tables”

·         Resolve any guest issues at hand in a timely and professional manner.  Follow through on all guest inquiries. 

·         Ensure Uniform and grooming policy is being followed, and employees are presentable in guest and non-guest   areas.

·         Keep all other tabletop accessories in stock and maintain back up pars

Hiring and Coaching:

·        Assist F&B manager in selecting new hires by conducting second interviews.

• Maintain confidentiality and anonymity with employees who voice concerns and need counsel.
• Help new hires adapt to new position and provide them with support and coaching along the way.  Provide feedback and praise when appropriate                                                                                                     
•  Ensure overall morale is intact, counsel & discipline when appropriate.

Communication:

·        Communicate any and all changes, special requests, and updates to Chefs and BOH Leads in a timely fashion.

·        Communicate needs of China, glassware, silverware to F&B and Dining Room managers.

·        Communicate any upcoming changes to procedures etc. to staff to ensure a smooth transition.

·        Communicate any necessary information to staff that is needed for them to stay informed and aware of the         property and especially anything that would affect service in TREE.

·         Perform any other tasks assigned by management.

·         Check “What’s Doing” folder daily for updated agendas

·       Work closely with Coordinator to ensure all details are covered as well as making last minute changes or   accommodating last minute requests.

·     Awareness of happenings and events at all Woodloch properties and informing staff of such events, and guests   when asked.

ESSENTIAL QUALITIES

• Friendly attitude.
• High energy.
• Sense of honesty and integrity.
• Customer service driven.
• Reliable team member.

SCHEDULE REQUIREMENT

    Must be able to work all shifts and have a flexible schedule.

QUALIFICATIONS

      To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• 3 years’ experience in Dining Room or Restaurant management
• Knowledge on wines and cocktails helpful.
• Understanding of wine pairings helpful.
• Work with Resident Sommelier to learn about the Lodge’s wine list, wine pairings, wine service and seasonal cocktail offerings.

LANGUAGE SKILLS

    Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

MATHEMATICAL SKILLS

    Ability to perform operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

     Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

 PHYSICAL DEMANDS

     The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to; sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. They are sometimes required to stand for long hours, walk, climb or balance, stoop, kneel, crouch, or crawl and taste or smell. It is also required that the employee be able to lift, turn, or exert force more than 30 pounds.

WORK ENVIRONMENT

     The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working at this job, the employee must deal with a moderate to loud noise level.

Culture:

Woodloch takes pride in having exceptional staff with a great work culture in a beautiful setting (lake side!)

We promote teamwork and cooperation

We celebrate our staff with appreciation/holiday parties

Career development and advancement

Benefits:

Medical, Dental, and Vision for Full Time, Part Time and Seasonal employees

Company-paid Life insurance for Full-Time employees

Short Term Disabilities plans, Life and Pet insurance

401k with employer match

529 College Savings Plan

Generous Paid Time Off package, Paid Sick & Paid FMLA

Flexible & Dependent Care Saving Account (FSA)

Complimentary birthday dollars

Employee Crisis Fund/ Benevolent Fund

Complimentary Day Passes

Free use of many facilities, sports complex discounts, golf discounts, wellness programs

Dozens of local employee retail discounts

**Full benefit details will be disclosed during new employee orientation**