Operations Supv presso First Bank

This position has the overall responsibility for supervising the following: Wire Processing, Garnishments, Subpoenas, Unclaimed Property and Cash Processing. They ensure the accuracy, speed, efficiency, controls, and policy-making procedures are in place. Leads, guides, organizes, and delegates all tasks while keeping all audit controls in place; establishes guidelines to secure all transactions are valid and meet Banks policy and procedures.

Responsibilities:

Supervises and develops talent in accordance with the organization's policies and applicable laws; including training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Creates departmental procedures and duties; and assesses the effectiveness of those duties.

Coordinates the training and implementation of departmental duties and revisions or improvements on staffing and procedures.

Creates and analyzes production schedules while improving procedures.

Creates or receives written documentation, meetings, reviews, and training to facilitate communication between branches, customers, management, and internal staff.

Prepares monthly reports to present to management.

Provides quality customer service to First Bank customers, branches, outside departmental employees and vendors.

Ensures satisfactory audits and exams are achieved.

Ensures that current policies and procedures are followed and that new policies and/or procedures are implemented if needed.

Ensure Federal regulations are being followed for the processing of all payments, electronic and Image.