Director, Process Improvement presso Election Systems & Software

Description

We support democracy.

Our vision at Election Systems & Software (ES&S) is simple and unwavering — we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. We accomplish this through continuous investments in research and development, resulting in regular product updates and security enhancements for each voting system we design, build, sell and support.

Join the ES&S team where we are crafting the future of voting in the United States!  On our team, you will push boundaries to provide solutions that meet the industry’s ever-evolving needs. Our people apply their innovative perspective to challenges big and small, and ES&S provides the resources to make our employees’ vision a reality.

Summary/Objective: We are seeking a results-driven Director of Business Process Improvement to lead the implementation of enterprise-wide initiatives that enhance operational efficiency, scalability, and innovation. This role will be responsible for designing and executing a strategic roadmap for process optimization, leveraging modern technologies, such as automation and AI platforms, to drive measurable improvements across the organization.  

Essential Duties and Responsibilities:

Process Strategy

• Identify high-impact areas for transformation and prioritize initiatives based on ROI, scalability, and stakeholder value 
• With input from executive management, develop and implement an enterprise-wide process improvement roadmap aligned with strategic business objectives 

Workflow Optimization

• Analyze business process workflows to identify inefficiencies, bottlenecks, and redundancies 
• Guide cross-functional teams in redesigning processes to achieve speed, accuracy and efficiency improvements  
• Promote a culture of continuous improvement 

Performance Metrics

• Define and monitor key performance indicators (KPIs) to evaluate the success of process improvement initiatives 
• Report on cost savings, quality enhancements, and operational throughput to executive leadership 
• Establish feedback loops to refine processes based on data and stakeholder input 

Technology Enablement

• Evaluate and recommend tools, including automation and AI platforms, that support process optimization and data-driven decision-making while ensuring  
• Partner with development, information technology, and information system teams to design, build, and deploy internal tools that streamline operations 
• Ensure technology solutions are scalable, secure, and aligned with business needs across the organization. 

Qualifications: 

Education: Bachelor’s degree in business, Information Systems, or related work experience

Experience: At least 7+ years’ experience in:

• Business process improvement, operations, or transformation leadership 
• Proven success leading cross-functional initiatives in mid-sized or enterprise environments 
• Strong analytical skills and proficiency with process mapping tools (e.g., Visio, Lucidchart) 
• Familiarity with AI, automation platforms, and enterprise systems (e.g., ERP, CRM)Excellent communication, leadership, and stakeholder engagement skills 
• Experience with digital transformation or enterprise software deployment 
• Background in change management and organizational development 
• Ability to influence at all levels of the organization 

Competencies:

• Ability to foster teamwork, develop and mentor others.
• Excellent verbal and written communication skills.
• Leadership skills and ability to drive strategic direction.
• Maintain discretion and confidentiality with all information.
• Ability to multi-task and maintain complex schedules in a fast-paced environment.
• Excellent listening skills with attention to detail preferred.
• Independent decision-making skills required.
• Possess outstanding problem solving, priority, and organizational skills.
• Ability to prioritize conflicting needs; handle matters expeditiously with external and internal customers.

Supervisory Responsibilities: This position has no supervisory responsibilities.

 Travel: Approximately less than 15% of travel is expected.

Election Systems & Software, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Election Systems & Software, LLC's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.