Patient Transport Dispatcher presso TCH Medical Center

We’re searching for a Patient Transport Dispatcher, someone who works well in a fast-paced setting. In this position you will monitor and provide dispatching services for Patient Escort Services and Bed Transport Services in a timely and efficient manner.

Think you’ve got what it takes?

Job Duties & Responsibilities

Dispatches patient transportation and room management assignments.

Displays a working knowledge of Patient Transport dispatch software (Epic Grand Central).

Monitors dispatched work assignments to Patient Transport and bed transport personnel promptly.

Generates and posts daily, weekly, and monthly performance reports for management as requested.

Displays a working knowledge of policies and procedures relating to patient transportation, delivery of patient-related equipment, prescription transport, and specimen delivery.

Displays a working knowledge of the Epic Grand Central software program to dispatch patient transportation assignments.

Consistently prioritizes patient, specimen, and equipment transport requests based on urgency.

Accurately records assignments in dispatch log, noting any delays or unusual circumstances in the event of system failure or downtime.

Ensures assignments are completed promptly by following up with Patient Transport Techs when run times exceed expectations.

Monitors requests to ensure assignments are distributed efficiently, effectively, and equitably among staff.

Provides a high level of customer service.

Participates in departmental projects.

Demonstrates ownership for responsibilities in assigned area and other designated areas.

Demonstrates accountability for customer service and professional behavior through personal work ethic, teamwork, and effective communication skills.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements

Required H.S. Diploma or GED

Required 1 year customer service experience in hospitality, retail, restaurant or any front-line customer service position

Preferred previous hospital experience