Homeoffice Account Manager I presso undefined

Job Type: Entry Level.  Recent graduates welcome to apply.

Job Summary: The Account Manager (Level I) will focus on managing and expanding business relationships with assigned and/or targeted clients; Works with manager to develop and implement strategy and sales plan, for overall customer development and account management. A good understanding of warehouse operations with current and future opportunities around platform solutions (growth), platform flow and eventual retrieval is critical. Focus will be on profit improvement and pallet flow through efficiency throughout the network.

Job Duties and Responsibilities: 

• Generates and develops added-value business with existing clients to meet specified goals.
• Maintains and develops client relations for newly assigned and established existing clients.
• Regularly interact with appropriate contacts of assigned accounts to ensure customer satisfaction.
• Provide timely and accurate follow-ups or next steps if relevant.  
• Actively participate in the resolution of customer concerns.
• Keep iGPS management informed of customer concerns and communications.
• Closely interacts with iGPS operations and finance team.
• Works with manager to create opportunities to expand business with current clients’ identifying further business needs and presents a solution.
• Learn and understand assigned clients’ culture, product portfolio, competitive position, financial state, organization structure and key decision makers.
• Analyzes existing and anticipated client needs and promote company services to meet such requirements and maximize iGPS revenue.
• Functions as liaison between client companies and operations staff.
• Partners with manager to negotiate contracts and work agreements.
• Generates weekly, monthly, and quarterly reports, tracking work as specified by manager.
• Promotes company endorsed programs and services.
• Work with retail team on occasion to support overall sales efforts.
• Performs other related duties as assigned by management. 

Job Qualifications: 

• Bachelor’s degree (B.A.) or equivalent.
• One to two years account management experience or equivalent.
• Desire to learn to make successful presentation to individuals and/or groups at all levels of an organization. 
• Desire and ability to meet or exceed sale targets. 
• Excellent written and verbal communication skills.
• Ability to work independently and as a member of a teams. 
• Commitment to excellence and high standards.
• Ability to work with all levels of management. 
• Strong organizational, problem-solving, and analytical skills.
• Good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Ability to handle multiple projects and meet deadlines.
• Strong interpersonal skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Proficient on Microsoft Office applications and CRM platform(s)

Job Competencies: 

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 
• Customer Management Skills--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. 
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. 
• Diversity--Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 

 PHYSICAL DEMANDS AND WORK ENVIRONMENT: Work is performed indoors in a manufacturing setting with regular exposure to cold, heat, noise, and moving machines and equipment sitting in front of a computer 80% of the time. Must be able to lift to 10 lbs, push and pull up to 12 lbs, lift, stand and carry consistently, have proper hearing, vision, and speech capabilities. Can wear Personal Protective Equipment (PPE) (Hearing protection, safety glasses, goggles, or shields).