- Junior
- Ufficio in Mooloolaba
Bring your passion and experience to a local business that prioritises people
Beautiful beachfront Mooloolaba location, with an experienced and supportive team
Part-time - with potential to move to full-time for the right person
We're searching for a warm, professional Operations Coordinator to join us at Thalassa Spa - supporting the team to deliver divine experiences for clients at our beautiful beachfront location. Initially 3 days a week Thursday - Saturday.
Who Are We:
Thalassa Spa was born from a shared passion for creating a sanctuary of serenity - a place where guests can escape the demands of daily life and reconnect with themselves. Their vision: a true, luxury spa on the Sunshine Coast where wellness and relaxation blend seamlessly, offering a true escape from the pressures of daily life. Right in the heart of Mooloolaba!
The Role:
Our Spa Operations Coordinator oversees daily operations, ensuring smooth running of treatments, facilities and guest services. This role combines front-of-house responsibilities with staff coordination, operational management and sales. You will ensure therapists are supported, wellness equipment is maintained and every guest receives an exceptional spa experience. Key responsibilities include:
Front of House & Client Care
- Greet clients & create a welcoming environment; manage bookings; promote retail & wellness package sales; handle client queries & resolve concerns warmly & professionally.
Team Coordination
- Manage therapist rosters, schedules & task allocation; support therapists with client flow, treatment prep & handover; point of contact for day-to-day operations.
Operations & Facility Management
- Ensure rooms are prepared; oversee cleaning, presentation & hygiene of spa; manage laundry processes; operate & maintain wellness equipment (float & light pods, crystal mats, infrared sauna); manage inventory & order consumables/products.
Sales/Marketing & CRM
- Maintain CRM system; track sales performance for re-bookings, retail products & packages; support seasonal promotions & events; create engaging social media content.
About You:
We're looking for someone who is genuinely passionate about the wellness industry. Someone that goes the extra mile to ensure every client receives an exceptional experience - every time. A proactive, hands-on coordinator that actively contributes to a positive, engaged team:
- Previous experience in spa, wellness, or hospitality FOH or coordination role
- Exceptional client service and communication style
- Ability to coordinate daily operations with minimal supervision and confidence
- Strong organisational and multitasking skills
- Competent interacting with and creating engaging social media
- Confident with sales, upselling & rebooking clients
- Understanding of spa and wellness treatments/equipment desirable - training provided
- Sales or retail experience helpful
- Available to work Thursday, Friday and Saturday
Why Join Us:
- Generous perks including product discounts, free treatments, family and friends discounts, team rewards and wellness benefits
- Experienced and caring owners that genuinely look after their team
- Warm and welcoming work environment
- Beautiful beachfront location in Mooloolaba
- Part-time position to start - potential for full-time for the right person
With over 20 years experience, the owners of this beautiful, beachfront Day Spa/Wellness Centre are passionate about creating a nourishing and nurturing work environment.
