Head of Client Systems, Analytics & Reporting - Global in London, Greater London, United Kingdom presso Arup

Why Arup?

At Arup we’re dedicated to shaping a better world. Our purpose, shared values and collaborative approach has set us apart for over 75 years. We solve the world's most complex problems and deliver what seems impossible, with curiosity and creativity. We’re a thriving and growing organisation which offers you many possibilities to shape a better world, and your future.

In an increasingly competitive marketplace, our Marketing, Communications, and Business Development (MCBD) team enables Arup to build and protect our reputation, deepen client relationships, win quality work, and attract top talent. This role will be key in achieving our strategic market and client ambitions. We are seeking to hire a Head of Client Systems, Analytics & Reporting to strengthen our MCBD function.

The Head of Client Systems, Analytics & Reporting sets the vision and governance for our business facing MCBD systems, ensuring that business-critical software, workflows and information architecture support business decisions, ease of operations, broad knowledge sharing and efficient data management. The role is responsible for business-critical tools, workflows and information architecture making sure that they are designed and implemented to support ongoing business growth aligned to the firm’s strategy and business priorities.

The role is also responsible for developing comprehensive analytics and reporting tools to track and analyze market work winning and business growth performance. Working with other Business Growth and Systems Leaders, the role leverages data to provide actionable insights, optimize marketing strategies and plans, and support strategic decision-making driving effectiveness of market and business growth programmes.

What this role involves

Team Leadership

• Leads a global team of MCBD client systems, knowledge management and analytics/reporting professionals and is responsible for setting the systems strategy for the CRM system, Arup Bid Sites, Essentials Bid Support Pages and Global SharePoint libraries that supporting business growth activities.
• Works with BMx leadership to identify change to tools and processes as business objectives evolve.
• Responsible for managing the budget for MCBD business growth tools, ensuring cost-effective solutions and ongoing continuous upgrading and evolution of our client systems tools.
• Manages relationships with internal vendors (DT) and external vendors and service providers to enable delivery of business growth programmes.
• Oversees the development and deployment of firm-wide training programs related to client systems and knowledge management. Expands the focus on data information across business development to improve business outcomes through stronger knowledge and insight.

• Collaborate with other Global Business Growth and Systems Leads to ensure alignment of programs.

   

Client Systems

• Establishes the governance and workflows for the CRM system and ensures implementation and delivery of systems that are aligned to strategic goals.
• Collaborates closely with regional client systems teams, driving the day-to-day operations ensuring alignment with the established governance.
• Responsible for developing roadmaps for the CRM tool and delivering improvements identified in the roadmap, utilizing digital technology professionals and outside vendors.

• Regularly reviews the CRM system, advising Business and Markets Executive on industry best practice and makes recommendations on changes to the client systems programme.

   

Bid Sites, Knowledge Management Tools and Programmes

• Responsible for establishing the MCBD knowledge and data strategy supporting business growth objectives.
• Establishes the systems and tools focus and sets governance, SoPs and ways of working supporting our data program enhancing business growth team’s ability to effectively and efficiently support business development.
• Oversees a global knowledge management community with a focus on expanding and growing the team’s data mindset. Leadership is versed in agile work and community management aligned to industry best practice.
• Champions the use of AI and data-driven workflows to automate tasks and enhance system efficiency. Stays up-to-date with industry trends and emerging technologies, and guides the development of our team’s knowledge management programmes.
• Oversees the development and deployment of firm-wide training programs that improve the understanding, value and use of CRM data across the business in decision making, client management and work winning activities.

Analytics and reporting

• Leads the development of sales reporting and analytics tools within the business growth function.
• Guides analyst team to develop specific reports that respond to identified global business needs generating business insight
• Work closely with the Finance team to ensure reporting is aligned to global CAR reporting protocols

• Collaborates closely with regional analyst/reporting teams to ensure reporting is accurate.
  
  Qualifications

   

   

• Degree, postgraduate qualification in Information Technology, Computer Science, Knowledge Management or a related field.

  
   

   

  Knowledge and experience

   

   

• Strong technical knowledge of client systems, software development, and IT infrastructure.
• Demonstrated experience in leading and inspiring high-performing systems and analytics teams, spanning locations and specialisms.
• Extensive knowledge of bidding, clients, knowledge management and analytics.
• Strong understanding of data privacy regulations and data security protocols
• Demonstrated experience in building trusted, influential relationships with senior internal stakeholders.
• Knowledge of current trends in AI, data information, cybersecurity and data protection regulations.

• Experience in leading change, innovation and operational excellence in priority pursuit and business development teams.

   

Skills and attributes

• Strong skills in strategic thinking and analysis and problem-solving.
• Experience with data privacy and data security
• Commercial literacy, budgeting and budget management.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in marketing and communications related technologies.
• Ability to work in a fast-paced, dynamic environment.
• Ability to work under pressure and manage multiple priorities.
• Comfortable with high levels of ambiguity, particularly in the context of matrix organisational structures.
• Able to build strong and highly collaborative and inclusive working relationships with peers, leaders and other stakeholders.
• High level of personal integrity, professionalism, and inclusive leadership. Commitment to exemplifying Arup’s aims, particularly those of being a ‘humane organisation’, maintaining ‘quality of work’, and ‘straight and honourable dealings’.
   

What we offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognizes the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do. 

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts. 

Hiring Range - The good faith base salary hiring range for this job if performed in the United States/Canada is $140,000 to $170,000 per year. This range is commensurate with experience, educational background, and skill level. Benefits are not included in the base salary. Please note hiring ranges for candidates performing work outside of the United States/Canada will differ.

Flexible Working - We believe that flexible arrangements create a more inclusive way of working that supports our diversity and the wellbeing of our people. Options for alternative schedules and the ability to work outside of the office for a portion of your workweek are available. 

Different people, shared values

Arup is an equal opportunity employer and will consider applications from all qualified individuals. Every job applicant will be treated equally, fairly and with respect regarding race, colour, ancestry, sex, gender identity or expression, sexual orientation, pregnancy, civil status, age (except as provided by law), creed/religion, political convictions, language, ethnic or national origin, disability/handicap, pardoned record of offences, social condition (marital or family status, receipt of social assistance), and any other ground protected by the applicable human rights legislation.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup. 

Our internal employee networks support our inclusive culture – from race, ethnicity and cross-cultural working to gender, LGBTQ+ and disability – we aim to create a space for you to express yourself and make a positive difference - Discover more about life at Arup at www.arup.com/careers/your-life-at-arup .

Our Application Process

We encourage all grade 6, 7 and 8's to apply to this position.

To understand what to expect next, please visit https://www.arup.com/careers/recruitment-process/

Stay safe online – Arup will never ask for your bank details as part of our recruitment process.

Recruitment Agencies - We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list.

#LI-JB2