Sales Performance Coach presso Edward Mellor Limited

Overview

We are seeking an experienced and motivated Sales Performance Coach to oversee and drive the performance of focussed roles, across our busy estate agency network. Based at our Head Office in Stockport, you will also spend time in our branches across East/South Manchester and Cheshire ensuring consistent standards of service, sales performance, and customer experience.

Key Responsibilities

• Lead, coach, and motivate specific members of our sales team, to achieve individual and team performance targets.
• Conduct regular call listening sessions and provide structured feedback to improve communication, negotiation, and sales skills.
• Monitor call volumes and incoming call traffic, ensuring are being productive during their working day.
• Review and analyse performance metrics, ensuring KPIs and service levels are consistently met.
• Verify conversations are reflected within our CRM.
• Deliver ongoing, coaching, and performance reviews to support team development.
• Identify areas for improvement and implement action plans to enhance customer experience and conversion rates.
• Ensure compliance with company policies, industry regulations, and data protection standards.
• Prepare reports and updates for senior management on team performance, call activity, trends, and development needs.
• Support onboarding, and training of new staff members as required.

Skills & Experience Required

• Proven experience in a call centre management or team leadership role, ideally within the property, sales, or financial services sector.
• Strong background in performance management, coaching, and staff development.
• Excellent communication, motivational, and interpersonal skills.
• Analytical mindset with the ability to interpret performance data and act decisively.
• Highly organised with the ability to balance office-based responsibilities and branch visits.
• Full UK clean driving licence with a car/access to a car for business use is essential driving licence and willingness to travel regularly to our branch locations
• Hours of work are from 9am-5:30pm Monday to Thursday, 9am-5pm Friday, alternate Saturdays 9am – 1pm.

To find out more, apply now. We look forward to hearing from you.

Edward Mellor is an Equal opportunities employer and welcomes applications from all.