Homeoffice Field Service Site Specialist presso Henkel group

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow. 

This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. 

Dare to learn new skills, advance in your career and make an impact at Henkel.  

What you´ll do

• Provides on-site routine technical service at defined customer line.
• Performs consignment inventory mgmt., manages / records / maintains all related consumption data at customer processes / lines.
• Supports forecasting and supply process (material order) where applicable.
• Maintains quality / efficiency level of products and escalates technical challenges to Application Engineering.
• Acts as first responder between customer line and field sales.
• Aligns sales strategies with sustainability goals.
• Develops customer centric initiatives to enhance loyalty and long-term partnership Implements customer feedback (Voice Of Customer) to refine customer expecations.
• Monitors competitor activities, pricing. positioning.
• Leverages CRM tools, data analytics, and automation to enhance sales performance.

What makes you a good fit

• Education — BS/BA in engineering or business, with some chemistry background preferred.
• Manufacturing experience with significant experience in a sales/service function, preferably at a customer site location.
• Must have a strong work ethic and excellent customer relationship skills.
• Strong communication skills both internally and externally.
• Must have strong problem resolution and technical leadership skills.
• Required work hours: 7AM to 4PM Monday-Friday.  There will be occasional weekends and holidays that occur.

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1 
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program 
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement 
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships 
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary for this role is $65,000.00- $75,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position.  We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.