Homeoffice Field Service Engineer (LATAM) presso DroneShield

About the role

DroneShield is expanding in response to increased customer traction around the globe. As part of this growth, we are seeking a Field Service Engineer (FSE) to join the LATAM Team. 

The position will report primarily to the Australia-based FSE Lead and will work closely with the LATAM Sales Director, Operations Team and Engineering Teams. This role will suit someone with excellent attention to detail and a passion for technology who wants to develop their career in a fast-moving listed defence technology company. 

This role will focus exclusively on customer-facing field engineering support, ensuring successful deployment, integration, and sustainment of DroneShield’s systems across LATAM.  

Responsibilities, Duties and Expectations 

• Collaborate with the Sales and Australian Delivery teams to provide technical support during customer engagements, system architecture reviews, and solution scoping. 
• Plan, manage, and execute the installation and integration of multi-product C-UAS systems in the field. 
• Serve as the primary technical interface for customers, handling system diagnostics, troubleshooting, software upgrades, and maintenance. 
• Perform validation testing of new hardware and software releases, reporting feedback to Engineering. 
• Deliver operator and maintainer training for end-users. 
• Capture, document, and escalate field feedback to inform product improvements. 
• Maintain strong relationships with internal stakeholders and external customers across a diverse range of technical and cultural backgrounds. 
• Provide remote and on-the-ground technical support to customers 
• Conduct engineering investigation and analysis to resolve technical issues with limited support  
• Develop and maintain documentation of DroneShield systems and processes to ensure continual improvements over time 
• Establish and maintain close relationships with internal and external stakeholders and customers. Develop strong, reliable channels of communication with end customers from a range of technical and cultural backgrounds 
• Keep yourself up to date with the latest technologies, tools and methods to be effective in your role. 

Qualifications, Experience and Skills 

• Engineering or similar (quantitative) university degree is highly regarded 
• Experience in a Field Service Engineering role, providing technical support directly to customers and managing projects with engineering teams 
• Experience in networking devices (essential) 
• Proficient with Linux operating system (essential) 
• Experience in testing of complex systems 
• Experience with telecommunications, radio frequency, and/or electronic warfare is highly regarded 
• Knowledge from a range of engineering fields and history collaborating with stakeholders and subject matter experts from a variety of backgrounds. 

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.