- Professional
About the role
DroneShield is expanding in response to increased customer traction around the globe. As part of this growth, we are seeking a Field Service Engineer (FSE) to join the LATAM Team.
The position will report primarily to the Australia-based FSE Lead and will work closely with the LATAM Sales Director, Operations Team and Engineering Teams. This role will suit someone with excellent attention to detail and a passion for technology who wants to develop their career in a fast-moving listed defence technology company.
This role will focus exclusively on customer-facing field engineering support, ensuring successful deployment, integration, and sustainment of DroneShield’s systems across LATAM.
Responsibilities, Duties and Expectations
- Collaborate with the Sales and Australian Delivery teams to provide technical support during customer engagements, system architecture reviews, and solution scoping.
- Plan, manage, and execute the installation and integration of multi-product C-UAS systems in the field.
- Serve as the primary technical interface for customers, handling system diagnostics, troubleshooting, software upgrades, and maintenance.
- Perform validation testing of new hardware and software releases, reporting feedback to Engineering.
- Deliver operator and maintainer training for end-users.
- Capture, document, and escalate field feedback to inform product improvements.
- Maintain strong relationships with internal stakeholders and external customers across a diverse range of technical and cultural backgrounds.
- Provide remote and on-the-ground technical support to customers
- Conduct engineering investigation and analysis to resolve technical issues with limited support
- Develop and maintain documentation of DroneShield systems and processes to ensure continual improvements over time
- Establish and maintain close relationships with internal and external stakeholders and customers. Develop strong, reliable channels of communication with end customers from a range of technical and cultural backgrounds
- Keep yourself up to date with the latest technologies, tools and methods to be effective in your role.
Qualifications, Experience and Skills
- Engineering or similar (quantitative) university degree is highly regarded
- Experience in a Field Service Engineering role, providing technical support directly to customers and managing projects with engineering teams
- Experience in networking devices (essential)
- Proficient with Linux operating system (essential)
- Experience in testing of complex systems
- Experience with telecommunications, radio frequency, and/or electronic warfare is highly regarded
- Knowledge from a range of engineering fields and history collaborating with stakeholders and subject matter experts from a variety of backgrounds.
Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.
