Patient Services Representative Team Leader presso Midwest Cardio

Nature of Duties:
This position is responsible for supervising patient services staff and overseeing daily front office operations. The Team Leader should have a working knowledge of insurance products, be familiar with common insurers and their limitations, and know how to access resources to resolve related issues.

Qualifications:

1. High school diploma required; college education preferred.

2. Strong communication and organizational skills.

3. Proficiency with computers.

4. Knowledge of insurance products preferred.

5. Prior management experience preferred.

6. At least two years in a healthcare-related field preferred.

Starting Compensation: $22.2500 will commensurate based on experience 

Specific Duties:

• Oversee patient reception and ensure positive patient interactions for services such as visits and diagnostic testing.

• Manage daily schedules and coordinate with physicians, nurses, and department leaders to maintain efficient patient flow and provider workflow.

• Resolve scheduling issues and patient concerns using system tools.

• Perform front desk duties as needed, including check-in/out, scheduling, and chart prep.

• Supervise Patient Services staff, including:

  • Training and onboarding new team members

  • Providing guidance and support

  • Fostering a positive team environment

  • Coaching for performance and teamwork

  • Conducting performance evaluations and counseling as needed

  • Managing staffing levels and approving time-off requests

  • Ensuring staff compliance with tools, policies, and procedures

  • Serving as a liaison among staff, physicians, Practice Administrator, and other leaders

• Maintain secure cash handling procedures.

• Communicate issues or suggestions to the Practice Administrator.

• Support electronic health record processes, including SRS scanning.

• Perform additional duties as assigned in alignment with CIS’s mission and patient care philosophy.

  Company Benefits: 

  • Choice of three health insurance plans
  • Dental insurance coverage
  • Vision insurance coverage
  • 401(k) with company match and profit-sharing plan
  • Company-paid short-term and long-term disability coverage
  • Company-paid life insurance for you and your family
  • Access to company-provided training and educational resources
  • Eligibility for annual merit-based performance increases
  • Accrued General Purpose Time (GPT)
  • Eight company-paid holidays
  • Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
  • Complimentary Employee Assistance Program (EAP) for all employees and their dependents.