Database Manager presso Boys & Girls Clubs of San Francisco

Description

JOB TITLE:    Donor Database & Analytics Manager

DEPARTMENT:    Development/Administration

REPORTS TO:    Sr. Director of Major Gifts & Donor Relations

POSITION TYPE: Non-Exempt  

Since 1891, Boys & Girls Clubs of San Francisco (BGCSF) has provided high-quality, community-based youth development services to youth in San Francisco. Our mission is to inspire and enable all young people, especially those from disadvantaged circumstances, to realize their full potential as productive, responsible, and caring citizens. We impact the lives of Club members, primarily ages 6 to 18, by focusing on academic success, healthy lifestyles, good character, community engagement, and job readiness with earning potential. We are nationally recognized for the high-quality of our programs and comprehensive approach to serving youth. Whether you’re joining our administrative team, a Clubhouse team, a school-based team, or our Camp Mendocino team, you’ll be surrounded by enthusiastic, talented, and passionate colleagues who wake up every day ready to inspire young people to reach their full potential. 

KEY ROLES (ESSENTIAL JOB RESPONSIBILITIES):

Database Management: 60%

• Manage overall donor data to ensure database integrity; detect, correct, and prevent inconsistencies or inaccuracies.
• Oversee gift processing and ensure accuracy of entry.
• Partner with the Finance Department to ensure proper coding, tracking, and reconciliation of all contributions.
• Maintain and monitor a variety of donor, fund, and campaign codes/accounts.
• Conduct and manage data entry needs for special events and campaigns.
• Track Board of Governors and Board of Trustees give/get commitments and ensure accuracy of reporting.
• Develop and maintain processes, procedures, and standard operating documentation for the development team.
• Collaborate with the Data and Impact team to ensure donor management and membership management systems work seamlessly across the My Club Hub (Salesforce) ecosystem.
• Provide back-up support for data entry and other database projects as needed.
• Lead implementation of moves management and portfolio management processes in Salesforce.
• Ability to embrace new software and processes and lead the team in understanding and adapting these systems.
• Collaborate across the organization to support the experiences of donors, volunteers, and BGCSF youth/families.
• Provide continued support and auditing of custom fields and objects to ensure a clear donor contact page layout in Salesforce. 

Research, Reporting, Analytics: 40%

• Manage a reporting calendar (2–3 reports per month) for leadership, Board, and other key stakeholders.
• Generate regular and ad hoc reports to track and analyze fundraising performance.
• Develop dashboards and materials for development team updates, Board reports, and campaign presentations.
• Communicating progress to goal with data and integrity to key internal and external stakeholders.  
• Support fundraising campaigns (including the CBC campaign) with reporting, donor research, and action updates.
• Ensure timely and accurate reporting to support decision-making, financial reconciliation, and performance measurement.

Requirements

SKILLS / KNOWLEDGE REQUIRED

• Salesforce experience is a must; preferably at least 1-3 years of experience in database/CRM management or maintenance.
• Bachelor's degree from an accredited college or university.
• Strong analytical and data presentation skills.
• Excellent interpersonal, verbal and written communication skills.
• Skilled in Microsoft Office and Google Suite products.
• Adobe Suite experience is a plus.
• Must be a positive role model and an eager, collaborative team player.
• Maintains the confidentiality of sensitive information.

YOU WILL BE SUCCESSFUL IF:

• You are passionate about the mission of Boys & Girls Club of San Francisco and understand your role in the broad scope of serving vulnerable communities. 
• You appreciate fund development, take pride in your work, understanding data integrity is key to the health of the organization.
• You are a self-starter, have strong attention to detail, and strive to find more efficient ways of doing things.  
• You are excited to share in the successes of others and actively look for opportunities to help your colleagues overcome challenges and win. 
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Physical Requirements

• Must be able to lift 25 lbs
• Must be able to stand for at least 2 hours consecutively
• Must be able to sit at a computer workstation for long periods of time

Benefits

• Comprehensive Health Benefits + Employer Contributions
• 401K + 7% Employer Contribution After One Year of Service
• Employee Assistance Program: In-Person Counseling + 24/7 Confidential Mental Health Support
• Education Assistance
• Pre-tax Transportation Savings Account
• Flexible Spending Account
• Paid Time Off + Paid Holidays
• Mandatory summer + winter Weeklong Organization-wide Closures
• Professional Development Opportunities

Pay

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and BGCSF needs. At BGCSF, our decisions are based on other factors and dependent on circumstances for each position. Depending on the need and requirement of the position, an individual could be hired at or near the entry-level, mid-level or top of the range for their role and compensation. As such, a reasonable estimate of the current salary range is $72,000-82,000 annually.
Disclaimer

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. The organization has the discretion to relocate/reassign a person, as needed.