Revenue Cycle Support Specialist (FT) presso FHW

ESSENTIAL FUNCTIONS:
* Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.
* Patient Inquiries: Respond to incoming calls, emails, and in-person inquiries from
patients regarding their billing, payment options, insurance coverage, and account
balances. Provide clear, accurate, and timely responses to all inquiries.
* Billing Explanation: Explain patient bills, insurance coverage, and financial
responsibilities in an easy-to-understand manner. Ensure patients are aware of their charges, insurance adjustments, and any out-of-pocket costs.
* Payment Assistance: Assist patients in making payments, setting up payment
plans/Good Faith Estimates, and explaining financial assistance options available to
them. Ensure timely collection of payments and follow up on outstanding balances.
* Insurance Verification: Assist patients with understanding their insurance benefits,
including deductibles, copayments, coinsurance, and coverage limits. Collaborate with
the insurance verification team to clarify billing issues and resolve discrepancies.
* Account Research and Resolution: Investigate patient accounts to resolve
discrepancies, errors, or unclear charges. Work with the billing and coding teams to
ensure that accounts are accurate and up-to-date.
* Payment Processing: Assist patients with processing payments over the phone, online,
or through other accepted methods. Apply payments to the appropriate accounts and
ensure accurate tracking of payment history.
* Customer Satisfaction: Maintain a high level of professionalism and empathy while
providing customer support. Strive for a positive experience for all patients by handling
concerns efficiently and effectively.
* Documentation: Maintain accurate and detailed notes of patient interactions, including
inquiries, complaints, payments, and resolutions. Ensure that all records are up-to-date
and comply with HIPAA regulations.
* Collaboration: Work closely with other revenue cycle departments, including billing,
coding, and collections, to resolve issues and improve the overall patient experience.

GENERAL DUTIES:
* Customer-focused attitude with the ability to handle difficult or upset patients
calmly and professionally.
* Basic understanding of healthcare billing and insurance processes (e.g.,
deductibles, copays, and billing codes).
* Excellent organizational skills with the ability to manage multiple tasks
simultaneously.
* Strong communication skills, both verbal and written, with the ability to explain
complex billing and insurance information to patients.
* Knowledge of HIPAA regulations and healthcare compliance.
6. Proficiency with healthcare management software and Electronic Health Record
(EHR) systems (e.g., Epic, Cerner, PCIS, ECW). Strong problem-solving skills
and the ability to research and resolve issues effectively

Wage starts at $17.00 and goes up with experience

Opening Info: Open until filled.

Immunizations required for employment

FHW offers a full benefits package including:

FOR ALL EMPLOYEES:

Employee Assistance Program

403 (B) with 4% match from FHW and zero day vesting schedule

FOR FULL TIME EMPLOYEES WORKING AT LEAST 30 HOURS A WEEK

Medical Plan Options:

PPO plan with copay/coinsurance and lower deductible

High Deductible Health Plan with the option for a Health Savings Account.
Telemedicine includes in both plan options.

Dental

Vision

Life Insurance/ Accidental Death and Dismemberment Insurance

Disability Insurance with a Short and Long Term Option.

Critical Illness and Accident Plans

Cafeteria Options: Health Reimbursement/ Flex Savings / Dependent Childcare

A host of other options to include: Pet Insurance, Identity Protection, Travel protection.