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Job Title: Senior Application Support Developer
Location: Remote – U.S. Only
Department: IT / Application Support
Job Type: Full-Time
Schedule: Monday – Friday, 8:30 AM – 4:30 PM CST

About the Role

We are seeking a Senior Application Support Developer to provide high-level support, maintenance, and enhancement of our Work Order Management System (WOMS) and related integration applications. You’ll blend deep Java technical proficiency with strong troubleshooting and problem-solving skills to ensure system stability, performance, and continuous improvement.

Key Responsibilities

• Provide senior-level support for WOMS: incident resolution, root-cause analysis, and proactive system monitoring

• Maintain, enhance, and debug multi-tier web applications built on Java technologies

• Collaborate with cross-functional teams to design and implement system improvements and new features

• Create and maintain technical and operational documentation

• Develop and update end-user guides as needed

• Implement best practices and support procedures to ensure system availability, performance, and reliability

Specific Competencies

• Deep expertise in Java and related frameworks (Spring MVC, RESTful APIs)

• Advanced troubleshooting and analytical skills

• Clear, effective communication with both technical and non-technical stakeholders

• Strong documentation and process-management abilities

• Ability to work independently and mentor junior developers/support staff

Position Requirements

Must Haves (Technical Fundamentals):

• 5+ years of hands-on Java/Spring MVC development and application support

• Proven experience troubleshooting production systems and performing root-cause analysis

• Hands-on experience with Apache Struts, JSP, HTML, and CSS

• Solid understanding of Hibernate or similar ORM frameworks

• Proficiency in MySQL and/or MariaDB, MS SQL Server

• Experience configuring and deploying on Apache/Tomcat servers

• Version control expertise (Git, GitHub/GitLab)

• Experience writing unit and integration tests (JUnit, Mockito)

• Bachelor’s degree in Computer Science or related field, or equivalent professional experience

Good to Have (+):

• .NET development background

• Full-stack development experience with a strong backend focus

• Exposure to AWS services (S3, EFS, SNS, Lambda, etc.)

• Azure DevOps CI/CD pipeline and deployment setup experience

• Working knowledge of Red Hat Linux and shell scripting

• Familiarity with containerization (Docker) and orchestration (Kubernetes)

• Understanding of microservices architecture

• Experience with logging/monitoring tools (ELK Stack, New Relic, Datadog)

• Agile/Scrum development experience

• Prior mentoring or leadership experience in a support or development team

US Legal Support Benefits

• Paid Time Off: 15 days per year

• Paid Holidays: 8 days per year + 2 floating holidays

• 401(k) Retirement Plan with company match

• Medical, Dental & Vision Insurance

• Parental Leave

• Pet Insurance

• LifeLock Identity Protection

• Employee Engagement Activities: Team events and recognition programs