Customer Service Specialist - Timepieces presso O.C. Tanner Jewelers
O.C. Tanner Jewelers · Salt Lake City, Stati Uniti d'America · Onsite
- Professional
- Ufficio in Salt Lake City
Our staff at O.C. Tanner Jewelers are true ambassadors for the O.C. Tanner brand and are familiar with our legacy and heritage as well as the world-renowned luxury brands we represent.
In the role of Timepieces Team Sales Support, the candidate is entrusted with assisting Dedicated Sales Advisors with all aspects of the Rolex and Patek Philippe customer hospitality/journey. Furthermore, the candidate will be responsible to assist with both Rolex and Patek Philippe watch service/repair process and all aspects of customer hospitality/concierge services for the store.
Duties include:
- Assist with visual merchandizing of both Rolex and Patek Philippe showrooms. Organize / stock presentation boxes, warranties, magazines, catalogues, etc for both brands.
- Act as a concierge / greeting agent and direct/connect customers to Dedicated Sales Advisors. Assist with offering beverages and snacks, glasses and napkins, etc. for all customers.
- Assist/facilitate with registration of warranties, sizing of bracelets, and payment processing.
- Fill out all necessary service paperwork, answer customers' questions regarding service process
- Assist with watch service drop offs, pick-ups, bracelet sizing, strap replacement, etc. Fill out all necessary service paperwork, and answer customers' questions regarding service process.
- Assist with strap and spare parts orders and communicate with customers when orders arrive
- Sign up and complete for both Rolex and Patek Philippe on-line training programs.
- Become proficient in all software, apps, CRMs, and Point of Sale procedures.
