Service Director presso Virgil's

The WOW Factor is What Sets Us Apart from the Others!

At Virgil’s Real BBQ, our authentic slow smoked BBQ and Southern home-style experience keep guests walking in our doors. Our award-winning BBQ is smoked on premise and our amazing team enjoys creating a unique guest experience with amazing teamwork and a touch of southern hospitality. Don’t miss this opportunity to join an amazing and fun team where hard work is rewarded and opportunities for growth abound.

The Service Director is a hospitality-focused, results-driven leader who enhances team and guest experiences. This role involves collaborating with various departments, focusing on Hospitality & Service, Team Member Excellence, and consistent attention to detail. Responsibilities include driving sales, ensuring exceptional service, managing profitability, and effectively managing team performance through hiring, training, and development.

Responsibilities:

• Lead the restaurant and team to deliver exceptional guest experiences daily.
• Oversee front-of-house functions during shifts, including guest relations, team supervision, ambiance, and quality assurance.
• Implement and enforce company initiatives and policies to improve quality, service, and operations.
• Collaborate with the training manager to train and develop team, set goals, and expectations.
• Foster team education and growth for FOH team members.
• Manage the hiring process and set standards for FOH team member.
• Respond to all guest reviews with stars less than 2 and handle guest recovery.
• Identify and address areas of opportunities and concerns that may arise daily.
• Oversee the server schedule and conduct final check-outs.
• Monitor server performance and coach them as needed.

 Requirements:

• 3-5 years of restaurant management experience in a high-volume environment. Strong computer skills (Aloha, Open Table, Excel, Word, timekeeping software).
• Good judgment and decision-making skills.
• Passion for service and exceeding guest needs. Excellent communication and interpersonal skills.
• Reliability, dependability, and a hands-on management style.
• Flexibility to work various shifts.

The Perks:

• Exciting Career Paths
• Bonus Incentive Plan
• Competitive Compensation
• Supportive Team Environment
• Medical & Dental Coverage
• Paid Time Off
• Free delicious employee family meals
• Employee discount in all our restaurants

*We’re proud to be an Opportunity Employer!