Wellness Coordinator

Santa Monica Proper Hotel

Location: Santa Monica, California
Department: Wellness & Guest Services
Reports to: Wellness Director
Employment Type: Full-time

About Santa Monica Proper Hotel

Santa Monica Proper is the city's first luxury wellness-lifestyle hotel, designed by Kelly Wearstler and just steps from Santa Monica Beach. Our property features 264 rooms and suites, the only rooftop pool on the Westside, and a comprehensive wellness ecosystem that includes Surya Spa, state-of-the-art fitness facilities, recovery suites, and mindful dining experiences.

Position Overview

The Wellness Coordinator serves as the primary guide and facilitator for guests seeking to engage with our comprehensive wellness offerings. This role is responsible for creating personalized wellness journeys, coordinating activities across multiple venues, and ensuring seamless integration of our spa, fitness, recovery, dining, and rooftop wellness experiences. The ideal candidate will be passionate about holistic wellness, possess exceptional interpersonal skills, and thrive in a luxury hospitality environment.

Key Responsibilities

Guest Experience & Consultation

• Conduct wellness consultations with guests to understand their wellness goals, preferences, and any physical limitations
• Create customized wellness itineraries incorporating our diverse offerings: Surya Spa treatments, fitness classes, recovery sessions, mindful dining, and rooftop experiences
• Provide expert guidance on Ayurvedic principles, recovery technologies, fitness programming, and nutritional wellness
• Coordinate with Surya Spa practitioners to recommend appropriate Ayurvedic treatments and wellness packages
• Assist guests in scheduling and transitioning between various wellness activities throughout their stay

Program Coordination & Scheduling

• Manage daily rooftop yoga sessions and coordinate with fitness instructors for strength training and mindful movement classes
• Schedule and coordinate access to the Recovery Suite (cold plunges, red light therapy, dry sauna, compression therapy)
• Oversee booking of the Ammortal Chamber for infrared and oxygen therapy sessions
• Coordinate private training sessions and VO₂ Max testing appointments
• Manage rooftop cabana reservations and seasonal wellness cocktail service at Calabra
• Work with culinary teams to coordinate wellness-focused dining experiences and nutritional consultations

Facility Management & Operations

• Ensure optimal operation and cleanliness of the 3,000 sq ft fitness center, including Peloton bikes, Tonal equipment, and Pilates reformers
• Monitor and maintain the Recovery Suite equipment and wellness technology
• Coordinate maintenance and setup for rooftop wellness activities and yoga sessions
• Manage inventory of wellness amenities, equipment, and retail products
• Assist with the transition of guests between Restorative and Performance Wellness Rooms

Guest Education & Support

• Educate guests on the benefits and proper use of recovery technologies and fitness equipment
• Provide information about local outdoor fitness opportunities, sports programming, and coastal wellness activities
• Guide guests through Surya Spa's Ayurvedic philosophy and treatment offerings
• Explain the wellness principles behind our organic, seed oil-free dining options at Calabra and Palma
• Offer recommendations for extending wellness practices beyond their hotel stay

Administrative Duties

• Maintain detailed guest wellness profiles and preferences in our CRM system
• Process wellness package bookings and coordinate billing with front desk
• Prepare daily wellness activity schedules and communicate with relevant departments
• Track guest participation in wellness programs and gather feedback for continuous improvement
• Assist with wellness-related events and group bookings

Required Qualifications

• Education: Bachelor's degree in Exercise Science, Wellness, Hospitality Management, or related field preferred
• Experience: Minimum 2-3 years in luxury hospitality, spa operations, fitness coordination, or wellness program management
• Certifications: Current CPR/First Aid certification required; additional fitness or wellness certifications preferred (yoga, personal training, nutrition, etc.)
• Knowledge: Understanding of Ayurvedic principles, recovery technologies, and holistic wellness practices preferred
• Technology: Proficiency with spa/fitness booking systems, CRM software, and standard hospitality technology

Essential Skills & Attributes

Guest Service Excellence

• Exceptional interpersonal and communication skills with ability to connect with diverse clientele
• Genuine passion for wellness and helping others achieve their health goals
• Ability to remain calm and solution-oriented in high-pressure situations
• Cultural sensitivity and awareness when discussing wellness practices from various traditions

Organizational & Operational

• Strong organizational skills with ability to manage multiple guest itineraries simultaneously
• Detail-oriented with excellent time management and scheduling abilities
• Ability to multitask in a fast-paced luxury environment
• Physical stamina to move throughout various hotel venues and assist with equipment setup

Professional Standards

• Professional appearance and demeanor consistent with luxury hospitality standards
• Flexibility to work varying shifts including weekends, holidays, and special events
• Collaborative team player with ability to work across multiple departments
• Commitment to maintaining confidentiality and discretion with guest information

Physical Requirements

• Ability to stand and walk for extended periods throughout the hotel property
• Capability to demonstrate proper use of fitness equipment and recovery technologies
• Ability to lift up to 25 pounds