Call Center Agent presso Hustle Notice Biz
Hustle Notice Biz · Minneapolis, Stati Uniti d'America · Onsite
- Junior
- Ufficio in Minneapolis
About Iris Comm Lab
Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support.
Job Summary
We are seeking a motivated and skilled Call Center Agent to join our dynamic team. In this crucial role, you will be the first point of contact for our customers, providing them with top-notch service and support. You will handle a variety of inquiries, assisting customers with their needs and ensuring their experience with our company is positive and memorable.
Job: On site
Location: Minneapolis, MN
Pay Range: $950- $1150 per week
Job: On site
Location: Minneapolis, MN
Pay Range: $950- $1150 per week
Key Responsibilities
- Answer incoming customer calls promptly and professionally
- Provide accurate information and assistance to customers regarding products and services
- Resolve customer issues and complaints with patience and empathy
- Document customer interactions and maintain accurate records in the database
- Follow up with customers to ensure their issues are fully resolved and they are satisfied
- Meet and exceed individual and team performance metrics
Skills, Knowledge and Expertise
- High school diploma or equivalent; college degree preferred
- Proven experience in a call center or customer service role
- Exceptional verbal and written communication skills
- Strong problem-solving skills and the ability to think on your feet
- Familiarity with CRM systems and practices
- Ability to handle high-stress situations with professionalism
Benefits
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Retirement Plan: 401(k) with company matching.
- Paid Time Off (PTO): Generous vacation, sick leave, and holiday pay.
- Professional Development: Opportunities for training, workshops, and career advancement.
- Employee Assistance Program (EAP): Access to mental health and wellness resources.
